Administrator

Gather all necessary information as relating to all new and existing Life and
Funeral Claims

Administration

Conduct data entry into company systems, and review and verify the information
to ensure accuracy and accessibility.

Data Collection & Analysis

Perform basic data entry tasks, including data verification.

Data Management

Support others by working on a variety of data management tasks. Provide
Claims Assessors with the necessary assistance in gathering information /
documents as and when required.

Document Preparation

Use standard office software to carry out basic formatting on letters, memoranda
and routine reports.

Handling Enquiries and Correspondence

Answer the telephone and assist callers or those making varied enquiries by
email or mail with any basic requests for information, directing more complex
matters to colleagues as necessary.

External Communication

Create positive experiences for clients by interacting courteously with them.

Customer Service

Carry out standard customer service activities and handle simple customer
enquiries.

Decision quality

Makes good and timely decisions that keep the organization moving forward. For
example, knows when to act independently and when to escalate issues.
Integrates various inputs, decision criteria, and trade-offs to make effective
decisions. Typically makes good independent decisions.

Manages complexity

Makes sense of complex, high quantity, and sometimes contradictory information
to effectively solve problems. For example, looks at complex issues from
multiple angles; explores issues to uncover underlying issues and root causes;
sees the main consequences and implications of different options.

Plans and aligns

Plans and prioritizes work to meet commitments aligned with organizational
goals. For example, outlines clear plans that put actions in a logical sequence;
conveys some time frames. Aligns own work with relevant workgroups. Takes
some steps to reduce bottlenecks and speed up the work.

Customer focus

Builds strong customer relationships and delivers customer-centric solutions.
For example, probes deeply into customer needs to identify less obvious
interests or expectations. Consistently goes above and beyond to understand
customer requirements and surpass their expectations.

Communicates effectively

Develops and delivers multi-mode communications that convey a clear
understanding of the unique needs of different audiences. For example, listens
attentively and takes an interest. Keeps others well informed; conveys
information clearly, concisely, and professionally when speaking or writing.
Ensures accountability

Holds self and others accountable to meet commitments. For example, accepts
responsibility for own work, both successes and failures. Handles fair share and
does not make excuses for problems. Usually meets commitments to others.

Drives results

Consistently achieves results, even under tough circumstances. For example,
devotes considerable effort to surpassing goals and achieving the best possible
results; goes above and beyond to achieve excellence. Drives ahead with great
focus when faced with obstacles and setbacks; maintains productivity and a
positive attitude.

Being resilient

Rebounds from setbacks and adversity when facing difficult situations. For
example, is calm and professional in difficult situations; continues to work
toward objectives. Overcomes obstacles without becoming discouraged; draws
lessons from failures. Recovers from setbacks and adversity.

Manages conflict

Handles conflict situations effectively, with a minimum of noise. For example,
disagrees with others in a respectful and tactful manner; handles conflicts and
differences of opinion in a calm, composed manner; rebounds from conflicts
without animosity.

Collaborates

Builds partnerships and works collaboratively with others to meet shared
objectives. For example, learns how to operate as a team player, contributing
actively to the group’s efforts. Seeks others’ inputs, appreciates their
contributions; offers to help when the need is clear.

TECHNICAL COMPETENCIES
Verbal Communication

Use clear and effective verbal communications skills to express ideas, request
actions and formulate plans or policies.

Policy and Regulation

Interpret and apply knowledge of laws, regulations and policies in area of
expertise.

Numerical Skills

Use an understanding of numerical concepts to perform mathematical
operations such as report analysis.

Computer skills

Support business processes by understanding and effectively using standard
office equipment and standard software packages.

Assessment
Analyze data from multiple sources to draw appropriate conclusions and make
suitable recommendations.

Data Collection and analysis

Analyze data trends for use in reports to help guide decision making.

Compliance

Achieve full compliance with applicable rules and regulations in management
and/or operations.

EDUCATION

General Education
Matric / Grade 12/ SAQA Accredited (Essential)
Equivalent Regulatory exam 5 (Essential)

EXPERIENCE

General Experience
1 – 2 years working experience in the life/funeral insurance industry, preferably
within an administrative function (Essential)

ADDITIONAL INFORMATION
*SAQA Accredited Equivalent – It is the onus of the applicant to provide TIH and
its subsidiaries with certified evidence that their qualification(s) meet the
equivalent NQF level required for this role at time of application. As a registered
Financial Service Provider, we are mandated to ensure that all our
representatives are and remain fit and proper at all times. By applying for this
role, you consent to having your relevant qualification and or accreditation or
confirm that you are working towards meeting the competency requirements.
You further consent to the relevant information being verified.