Administrator

Full-time

Administrator: New Business (#29971) at MomentumMetropolitan

ROLE PURPOSE

Accurate Indexing of all incoming work on the Influx system according to agreed standards and turnaround times. Accurately capture new business cases received according to agreed standards and turnaround times.

 
RESPONSIBILITIES AND WORK OUTPUTS

Accurately capture and check new business documentation.
Ensure adherence to SLA on all instructions to process.
Accurately apply legislative requirements to all new business cases captured.
Attend to all calls and email queries in a professional and friendly manner in order to provide an excellent client experience.
Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
Provide accurate information to clients and stakeholders in order to ensure that the client receives the appropriate post sales services.
Build and maintain relationships with clients and internal and external stakeholders.
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.
Keep all stakeholders in the loop at all times
Ensure quality and accuracy of work on all transactions
Personal Pride rate on all transactions <0.5%
Identify and escalate process/system inefficiencies.
Challenge current processes to ensure increased optimisation.
Actively work towards minimising Profit & Losses, escalations/complaints and reworks
Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.
Support team by creating lasting relationships, providing WOW experiences and following correct procedures.
Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
Encourage innovation, change agility and collaboration within the team.
Actively manage engagement and development

 
COMPETENCIES REQUIRED

Business Acumen
Client/ Stakeholder Commitment
Drive for Results
Collaboration
Diversity and Inclusiveness
Self-Awareness and Insight

 
EXPERIENCE AND QUALIFICATIONS

Matric
Minimum of one-year administrative experience in an investment service environment
Proficiency in data capturing
Knowledge of LISP and long-term insurance products and services (preferred)
Knowledge of KYC and FICA

 

Please submit your application via our Careers page on www.momentummetropolitan.co.za
To apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk (021 940 5169) if you need further assistance.
Closing Date
28 December 2020
Contact Details
Nsuku Makwala
nsuku.makwala@momentum.co.za(The purpose for this email address is solely for queries regarding the advertised position and no emailed CV’s will be accepted. Only online applications submitted via our Careers page will be considered.)
0126718911
All positions will be filled in accordance with our Employment Equity plan.
We also encourage people with disabilities to apply.