Administrator Task Team Support

Full-time
Administrator Task Team Support – N/A11601
Code/Reference:
N/A11601
Applications accepted until:
2021-04-23
Number of Openings
1

Company Overview

A subsidiary of Econet Global, Liquid Telecom is the leading independent data, voice and IP provider in eastern, central and southern Africa. It supplies fibre optic, satellite and international carrier services to Africa’s largest mobile network operators, ISPs and businesses of all sizes. It also provides payment solutions to financial institutions and retailers, as well as award winning data storage and communication solutions to businesses across Africa and beyond. Put simply, we connect people.
We started out by questioning the way things are done and being single-minded in our determination to improve them. Everything we do is driven by a simple yet powerful belief that everyone in Africa has the right to be connected. Over the last decade, this vision has helped us change the face of communications in the region.
Our future-focused approach to new product development makes our services enduringly adaptable.
€œWe have to focus on services of the future and new revenue streams not as a side show to infrastructure but as the main show leveraging off the infrastructure which we have.€ – Nic Rudnick
Our flexible and dynamic business model keeps us at the forefront of telecoms innovation. And by listening to customers, we ensure that our solutions are constantly evolving to meet their needs. In June 2017, Liquid Telecom raised $700m in a bond and term-loan issue that will help Liquid Telecom refinance debt and provide a war chest for further acquisitions.
Our Beliefs
At the very core of our business is our belief that every individual on the continent has the right to be connected. We believe that the power of technology will create better and brighter lives for everyone.
We’re for everyone – Being connected shouldn’t just be for the privileged few. We believe it’s for everyone and this was recognised at the AfricaCom Awards 2013 when we won an award for Best Cost Efficiency Solution. The sense of doing the right thing runs through every aspect of our business.
Integrity – Having integrity in everything we do has made us what we are today. We are all encouraged to play our part and take responsibility for doing things right €“ and doing the right thing.
Only The Best Will Do – We’re constantly striving to deliver the best communications technology to everyone €“ from the smallest communities to the biggest businesses in the region.
Don€™t Talk Do – We listen carefully to our customers, then we deliver beyond their expectations. This €˜can do’ attitude is key to our success.
In It For The Long Run – We’ve invested heavily in our own network and technology. We created the largest single fibre network in the region, which stretches over 18,000km across borders to connect people locally, nationally and internationally. We’re not stopping there €“ we’re continuing to invest so we can connect people all over Africa.

Location

Johannesburg

Job Purpose:

To ensure that the Order-to-Cash process is adhered to and accurate documentation handed over to service delivery. To reduce the administrative burden on the Enterprise Sales Floor and provide support services to the internal and external customers. To manage the requests, support contracts and ensure the timelines are met as per the customer expectations.

Minimum Requirements of Job

Qualifications

Relevant NQF 7 Diploma Essential

Experience

3 years’ administrative support experience – Essential
Telecommunications experience – Desirable

 

Key Outputs:

Functional Deliverable
Manage and execute as per contractual obligations,  manage and action daily tasks in the WIP
Assist with training with the KAM’s to understand SFDC and the products loaded in SFDC
Assist KAM’s with managing their opportunities and products and feasibilities and pricing in order to generate quotes
Attend weekly Team Meetings to understand the workload for the week, team challenges and suggestions
Co-ordinate and track sales activities within the different departments (e.g. solution verification, pricing, business cases, legal, billing).  Follow through of orders and provide status updates to KAM’s
Responsible for responding to KAM€™s queries efficiently, accurately, timeously and in a professionally
Developing a knowledge of company€™s products, services, solution sales, policies, procedures and systems
Liaising with Service Delivery to close tasks to allow other orders to be put through the system, (e.g. Repricing of orders, offshore team issues)
Facilitating the MSA signature process
Submitting customer credit vetting documentation (completed by and received from the KAM) for Credit Vetting approval
Completing and Submitting Cession documentation to allow service shifting from one entity to another
Support KAM’s to respond to RFP/tenders by Running Bulk Feasibilities €“ formatting data, Geo-code/Reverse Geocode, Complete template, Run pre-feasibility or Full feasibility
Log tickets with SFDC Support to assist in resolving problems to fast-track orders to closure
Perform Quality check via a check list on all enterprise Orders (i.e. feasibility, contract terms, pricing, discounts, DOA, Addresses, SLA, Solution diagram, business case, channel partners, voice usage)
Allocate numbers (Toll/LNS/Geographical numbers on TIB for voice orders

Customer Satisfaction
Ensure adherence and compliance to bespoke contracts.  Assist KAM’s with orders that are rolled back
Monitoring task performance standards against committed TATs
Ensure internal and external customer centricity and satisfaction
Assist KAM`s with obtaining copies of customer invoices and liaising with billing, escalating and managing customer queries on behalf of KAM’s as required

TAT of WIP
Ensure adherence to standard turnaround times as prescribed
Ensure orders are captured first-time-right to fast track to Service Delivery
Ensure all necessary approvals in place in the event of a non-standard order

Training and Development
Attend regular training sessions on products and systems in order to keep up to date with the latest changes
Ensure all new campaign launches and rules are understood and followed
Constantly keep in contact with the Product team to alert KAM’s of any changes in products, new products expected

Special Projects
Responsible for administrative support and follow up on Strategic Accounts and bulk renewal projects

Equity Statement:

In line with our company transformation policies, preference will be given to EE candidates.