Support the store manager in managing the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met and exceeded. Key Responsibilities:
Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
Oversee the overall maintenance of the stockroom to meet housekeeping standards.
Authorise write offs, breakages, recalls and returns.
Sales Growth & Profitability:
Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
Identify and propose new opportunities to increase sales and brand awareness. This may include: in-store marketing, competitor shopping, partnering/participating in local events and driving new accounts/memberships per targets (if applicable).
Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
Recruit, administer & manage performance in accordance with company policies and procedures.
Grade: 12/NQF 4.
3 Years’ Experience in Retail (Management Experience Advantageous).
Understanding of Sales & Service Management.
Good Communication Skills
Understanding of Retail Trade.
Understanding of Brand, Customer & Product.
Mr Price Group is a high growth, omnichannel, fashion-value retailer with 6 trading divisions, namely: mr price ; mr price home; mr price sport; MILADYS; sheet street and mr price money.
We’re movers and shakers.
We pride ourselves on our fast-moving, fast-working and collaborative culture. Our extensive market-leading retail knowledge means that our environment fosters creativity, curiosity, and a need for exploration.
We employ over 16000 incredible people, and retail in over 1000 South African based stores, almost 100 international stores, and through our online channels offering our full product assortments.
Mr Price Group is an equal opportunity employer and is committed to Employment Equity.