Branch Manager – Security

Branch Manager – Security
Fidelity Services Group
Rustenburg, North West


Posted 10 March 2021 – Closing Date 15 March 2021

Job Details

Job Description

Vacancy:             Branch Manager – Rustenburg

Reporting to:       District Manager


Overall Purpose of the Job:   The incumbent will provide general management for a sub-set of the Residential and Small Business unit. The role encompasses responsibility for sales, technical installation, technical servicing, localized community schemes, administration and EHS. The incumbent is specifically tasked to achieve:

  • Targeted unit sales
  • Target RPU
  • Target technical revenue
  • Target technical margin
  • Target attrition rates

In addition, the incumbent plays a pivotal role in sales and technical efficiency and effectiveness in conjunction with appropriate national leaders. The execution of national and regional strategy is critical to this role.


Minimum Qualifications and Experience:

  • University (Degree) – minimum requirement.
  • 3 years functional + 1-2 years managerial
  • Between branches and to head office once a month
  • Results oriented with demonstrated performance in keeping and delivering commitments.
  • Strong customer focus
  • Effective oral and written communicator
  • Proven high level comprehension of business processes, business finance and the subscriber model are required
  • Strong business and financial acumen through demonstrated knowledge and ability to display the linkage between inputs and desired business results.
  • Objective, open-minded and an “out-of-the-box” thinker.
  • Strategic mind-set


Main Duties and Responsibilities:


Achieve sales and technical targets

  • Unit sales and targeted RPU achievement
  • Technical revenue, margins

Manage attrition rates down

  • Active management of customer terminations for territory – in conjunction with shared services structures
  • Management of reconnection rate – in conjunction with Customer Contact Centre

Implementation of strategy

  • Critical role in developing and maintaining strong community relationships
  • Matrix role-player – in conjunction with direct service delivery units and back office

Drives efficiency and effectiveness:

  • Of sales teams in conjunction with National Sales Manager
  • Of technical teams in conjunction with National Technical Quality & Standards Manager
  • Play an active role in social media and communications to communities, general customer base
  • Build relationships with the CPF’s and community leaders to reduce crime and gain market share in the branches.
  • Play an active role in escalated customer complaint resolution
  • Ensure required EHS standards and targets are communicated, executed upon and achieved


Behavioral Competencies and skills required

  • Business acumen
  • Interpersonal skills
  • Presentation and communication skills
  • Negotiation skills
  • Managerial courage
  • Results driven


Interpersonal Skills

  • Good communication skills
  • Verbal and written
  • Conflict management
  • Strong negotiation skills
  • Maintaining effective teams
  • Customer focus and focus on continuous improvement
  • Empowerment mind-set with team members

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.


Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.


Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.