Call Center agents

Full-time

Job Details

Job Description

A vacancy for a Call Centre Consultant has become available within Ciro.  The successful incumbent will be based at the Ciro Bryanston Offices. The Call Center Consultant will report to the National Call Center Manager.

Key Performance Areas:

Target achievement:

  • Achievement of monthly budgeted targets by value, volume, and margin
  • Maintain and develop existing business within a region
  • Identify customer growth opportunities
  • Monitor service level report daily
  • Monitor orders vs stock availability & manage demand correctly
  • Monitor call lists vs strike rate on a daily basis
  • Use deals provided by Key accounts to sell
  • Manage the process of sell in prior to price increases
  • Address all pricing and delivery issues
  • Sell in new lines and increase the basket

Effective administration:

  • Pull sales reports
  • Ensure communication with regard to dropped orders take place as instructed
  • Ensure the proper procedure is followed when opening new accounts
  • Ensure any customer details are up to date at all times
  • E-mail / SMS deals to Reps as agreed
  • Ensure opposition and trade information is communicated
  • Free stock tracking to be up to date at all times
  • Monitor shortfall vs target

Ensure on-time deliveries:

  • Ensure Nominated Order Day and Nominated Delivery Days are aligned
  • Monitor and understand distributor’s daily delivery reports
  • Prevent same day deliveries

 Effective customer and Principal relationships:

  • Ensure a good working relationship is maintained with our Customers, Sales Consultants, and National Sales & Marketing Manager
  • Communicate all issues and provide solutions where possible, i.e. failed deliveries, out of stocks, etc.
  • Ensure call center call lists are aligned with the Sales Consultants call cycles
  • Handle internal and external queries in a professional and effective manner

Experience:

  • At least 2 years call center experience
  • Relevant foodservice customer and product knowledge

Qualifications:

  • Grade 12 or equivalent

Knowledge:

  • Experience and understanding of OOH sales environment

Competencies:

  • Meeting Deadlines
  • Attention to detail
  • Influencing Others
  • Keeping Commitments
  • Persisting
  • Building Relationships
  • Staying Composed
  • Working together