Call Centre Agent – Central Support Office – CSo_CCO

Full-time

Call Centre Agent – Central Support Office – CSo_CCO

Code/Reference:
CSo_CCO

Applications accepted until:
2021-01-08

Number of Openings
6

Campus/Business Unit:
National
Direct Reporting Line:
Call Centre Team Leader
Job Purpose:
An Opportunity exists within Rosebank College National Office for young vibey individuals who are; – Sales and Customer Service driven. – Passionate and self motivated.
Key Performance Area:

Outbound Sales cold calling to corporates.
Provide customer support on difficult problems.
Implement tactics to de-escalate problem situations immediately.
Transform a problem situation into a sales opportunity
Analyze the characteristics of threaths and selects the proper plan of action for handling them.
Advise on methods for identifying leads and procedures for turning them over.

Education:

Minimum Matric/ Tertiary qualification.

Work Experience:

2 – 3 years Call Centre Experience
Outbound Sales cold calling
Excellent understanding of Call Centre processes.
Good negotiation and influencing skills.
Professional, telephonic and customer care etiquette.
Excellent communication skills.
Knowledge¬†of Microsoft and PC’s essential.

Register with rosebank college to apply