Call Centre Agent (Fixed Term Contract)

Full-time

Call Centre Agent (Fixed Term Contract) – CCO – SCO

Code/Reference:
CCO – SCO

Applications accepted until:
2021-01-08

Number of Openings
1

Campus/Business Unit:
National
Direct Reporting Line:
Team Leader
Job Purpose:
An Opportunity exists within Rosebank College National Office for young vibey individuals who are; – Sales and Customer Service driven. – Passionate and self motivated. This is a Fixed Term Contract for 4 months (Maternity Cover)
Key Performance Area:

Outbound Sales cold calling to corporates.
Provide customer support on difficult problems.
Implement tactics to de-escalate problem situations immediately.
Transform a problem situation into a sales opportunity
Analyze the characteristics of threaths and selects the proper plan of action for handling them.
Advise on methods for identifying leads and procedures for turning them over.

Education:

Minimum Matric/ Tertiary qualification.

Work Experience:

2 – 3 years Call Centre Experience
Outbound Sales cold calling
Excellent understanding of Call Centre processes.
Good negotiation and influencing skills.
Professional, telephonic and customer care etiquette.
Excellent communication skills.
Knowledge of Microsoft and PC’s essential.

Register with Rosebank to apply