Call Centre Agent

Campus/Business Unit:

National

Direct Reporting Line:

Call Centre Team Leader

Job Purpose:

An Opportunity exists within Rosebank College National Office for young vibey individuals who are; – Sales and Customer Service driven. – Passionate and self motivated.

Key Performance Area:

• Outbound Sales cold calling to corporates.
• Provide customer support on difficult problems.
• Implement tactics to de-escalate problem situations immediately.
• Transform a problem situation into a sales opportunity
• Analyze the characteristics of threaths and selects the proper plan of action for handling them.
• Advise on methods for identifying leads and procedures for turning them over.

Education:

• Minimum Matric/ Tertiary qualification.

Work Experience:

• 2 – 3 years Call Centre Experience
• Outbound Sales cold calling
• Excellent understanding of Call Centre processes.
• Good negotiation and influencing skills.
• Professional, telephonic and customer care etiquette.
• Excellent communication skills.
• Knowledge of Microsoft and PC’s essential.