A client in the financial services sector based in the West Rand is looking for Insurance Call Centre Sales Agents to sell financial services related products

Key Responsibilities:

• Performing outbound calls and respond to customer’s emails.
• Management and resolve customer complaints.
• Sell products and place customer orders in the computer system.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Additionally, agents are responsible to set appointments and gather survey data. Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.

Minimum experience & qualifications required
– Matric qualification is essential
– At least 2 years call centre or field sales experience in the financial services sector
– An RE1 or RE5 exam is an added advantage

Behavioural skills required

• Good communication skills
• Results driven
• Negotiation skills
• Perseverance
• Good listening skills