Call Centre Agent (Fixed Term Contract) – FTCCO_CSO
Direct Reporting Line:
An Opportunity exists within Rosebank College National Office for young vibey individuals who are; – Sales and Customer Service driven. – Passionate and self motivated. This is a Fixed Term Contract for 4 months (Maternity Cover)
Key Performance Area:
- Outbound Sales cold calling to corporates.
- Provide customer support on difficult problems.
- Implement tactics to de-escalate problem situations immediately.
- Transform a problem situation into a sales opportunity
- Analyze the characteristics of threaths and selects the proper plan of action for handling them.
- Advise on methods for identifying leads and procedures for turning them over.
- Minimum Matric/ Tertiary qualification.
- 2 – 3 years Call Centre Experience
- Outbound Sales cold calling
- Excellent understanding of Call Centre processes.
- Good negotiation and influencing skills.
- Professional, telephonic and customer care etiquette.
- Excellent communication skills.
- Knowledge of Microsoft and PC’s essential.