Call centre inbound agent

Temporary

Remuneration:
R35 – R35 per hour

Location:
Johannesburg, Midrand

Type:
Temporary

Company:
Netflorist

Job description

Salary:R35 per hour
Sector: customer service jobs
Job Type: art-time
AA/EE opportunity?:Yes
Similar Jobs: Customer Service

A call centre in Johannesburg is looking for inspired, customer service orientated candidates to join their team. Requirements:  – Grade 12 – experience in a call centre or customer service environment – computer literate  – training will be provided.

Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs

Requirements
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Organisational skills
• Attention to detail
• Judgment
• Adaptability
• Team work
• Stress tolerance
• Resilience

Posted on 23 Dec 09:27

Apply by email
recruitment@netflorist.co.za