Call Centre Operator

Temporary
Call Centre Operators (Chat Agents)
Rosebank College
Johannesburg, Gauteng
Contract

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Posted 15 November 2021 – Closing Date 10 December 2021

Job Details

Job Description

Direct Reporting Line: Call Centre Team Leader

We have a fantastic opportunity for an Online Chat Agent to join our rapidly growing company. As an Online Chat Agent, you will be responsible for providing excellent service to customers through phone, email, or internet chat systems, fostering a “right first time” culture throughout the customer journey while dealing with inquiries, queries, and issues.

Requirements

Qualification:

  • Matric/ Relevant NQF Level 4 Qualification.

 Experience:

  • Experience in a customer service role.

Required equipment:

  • Applicants should have a laptop or a desktop PC – tablets are not supported.
  • The applicant should have stable internet and data connection.
  • Applicants should have Chrome installed on their PC.

Skills & Competencies:

  • Must be able to type 40 words per minute.
  • Computer skills, data entry, and word-processing.
  • Detail-oriented, able to follow explicit directions.
  • Must be able to work flexible shifts and weekends.
  • Effective organisational and time management skills.
  • Customer service.
  • Problem-solving.
  • Good communication skills.
  • Good attitude.

Responsibilities:

Receive and Respond to Customer Queries: Respond to a high volume of online chats and liaise with customers on sales and after sales queries. Take ownership to reach a suitable resolution for all queries/concerns. Ensure accurate logging of customer queries as quickly and efficiently as possible.

Document Issues and Resolutions. Document each customer’s inquiry, as well as the solution, in addition to providing real-time support.

Keep updated knowledge of New Products and Services: Stay up to date on all the company’s products and services to assist customers as effectively as possible.

Identify Possible Website Errors: Report website mistakes and other technological issues to the IT department as soon as possible so that the problem can be resolved.

Disclaimer
Please note that only applications via the website will be considered for shortlisting.

IIE Rosebank College reserves the right to verify all information provided by candidates and to verify credit standing. Please note that correspondence will only be entered into with short-listed candidates.

IIE Rosebank College reserves the right not to make an appointment or to re-advertise.