Change and Training Agents


Change and Training Agents

Head Office
Head Office
Change and Training Agents
A vacancy exists for a Change and Training Agent based at Head Office, reporting to the Organisational Change Lead SA. The incumbent will focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management plans that maximize employee adoption and usage and minimize resistance. Driving faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees is important. The incumbent will play a critical role in designing relevant communication and training material to support the people adoption. The incumbent should demonstrate good relationship building and networking skills and be skilled at communication (written and verbal). Expertise in developing training material and plans, and delivering training. The incumbent will be part of an environment that is fast paced, innovative, agile, exciting and intellectually stimulating.
Critical Outputs
Key areas of responsibility:

  • Builds relationships with initiative leads, stakeholders, and project team members to gain an understanding of the project goals and objectives.
  • Gain a clear understanding of the current state and future state impacting the change required of impacted end-users, in regard to systems, tools, processes and people.
  • In conjunction with the initiate owner/s and business analyst, document the impacted end-users analysis, design a stakeholder matrix, and perform a gap analysis which will inform the complexity of the change and degree of change support required.
  • Develop, design and implement relevant training plans and material, and communication plans and content to support the changes.
  • Support and manage all approved business training digital solutions and learner management platforms.
  • Responsibilities include:
    • Apply a structured change management methodology and support change management activities across multiple projects.
    • Design and develop change management plans, flight plans, and presentations.
    • Monitor and track delivery / progress, and realign plans to project plans as required.
    • Develop and submit change management feedback reports / presentations.
    • Design, develop, deliver and manage communications across all projects.
    • Conduct impact analyses, assess change readiness and identify and design key stakeholders maps.
    • Conduct surveys, including training, pulse checks, and post go live adoption surveys.
    • Assists with the administration and support of focus group sessions with impacted end-users to collaboratively build change solutions.
    • Support communication efforts:
      • Plan and coordinate all kick-off and onboarding sessions.
      • Assist business owners with the consolidation of onboarding presentations.
      • Manage and support all project operational communication to ensure all project team members are kept abreast and updated of the progress of the project.
    • Support training efforts:
      • Provide input, document requirements and support the design of training programs.
      • Deliver training programs.
      • Assist with the creation of training plans.
      • Builds training material (including slides, guides and manuals).
      • Coordinates all communication and logistics of training venues, network, equipment, and diary invites.
    • Attend all change management and project working committees to present on people change initiatives and provide an update on change deliverables.
    • Align with initiative owner on clearly defined success metrics, including milestone goals and timing while ensuring the initiative remains on track and adoption metrics post go-live.
    • Proactively report any people issues, risks or barriers to success, and work with the initiative team leader/s to create relevant action plans (solutions and mitigations).
    • Escalating issues that cannot be solved directly to the initiative team, Change Specialist and Organisational Change Lead.
    • Provide input to the change budgets for the overall project CEP and monitor costs against budget.
  • Qualification aligned to Organisational Change, Organisational Development, Psychology, Training and Development, and/or Human Resources or an equivalent NQF level 7 is essential.
  • 3-5 years’ experience leading people change across large scale transformation projects in a large organisation.
  • Previous healthcare experience is preferable, or working within a large organisation that manages complex change.
  • Change Management accreditation is preferable.
  • Computer proficiency at an advanced level.
  • Understand Business objectives
  • Ability to cope under pressure
  • Resilience
  • Engaging diversity
  • Action orientation
  • Excellence orientation
  • Facilitation skills
  • Flexible and adaptable
  • Problem solving
  • Planning and organisation skills
  • Project management skills
  • Attention to detail
  • Building relationships
  • Customer responsiveness
  • Organisational awareness
  • Presentation skills
  • Written communication
  • Excellent active listening skills
  • Ability to clearly articulate messages to a variety of audiences
Mandisa Martins
Closing date
Friday, July 2, 2021

Candidate must be willing to gain a thorough knowledge of Compensation & Benefits in general as well as a good understanding of the Life Healthcare retirement funds. Customer focus and sound judgement skills are critical. Good organisational skills are essential.

Internal applicants – Before making an application, you are requested to discuss your application with your line manager. Only short listed candidates will be contacted. Should you not receive any communication after 2 weeks of closing date, kindly consider your application as unsuccessful.

External candidates will also be considered.

Explore our vacancies and find the right opportunity for you. Download the application form and email to the relevant contact person specified in the job advertisement.

Life Healthcare is an equal opportunity employer.

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