|Company||Telesure Investment Holdings|
|Location||Mount Edgecombe, KwaZulu-Natal, South Africa|
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa’s first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an
undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.
|Job Functions||Call Centre,Other,Sales,Support,Training|
Customized Coaching Plan and Delivery
Develop training courses to fill gaps in existing programs, methods or tools. Run training programs for specific technical areas using prepared content. Provide one-on-one coaching to improve performance (product knowledge, policies, procedures, and compliance).Ensure that each consultant are guided and coached in accordance with the measures, goals and objectives set for them.
Align internal stakeholders (Learning and Development Department) to ensure training stays relevant. Ensure effective change management to consultants in terms of communicating and procedural changes in applicable process’, scripting, product knowledge etc. Ensure that consultants are aligned to the brand specific people programmed through the management of the onboarding process for consultants.
Coaching Needs Analysis
Work Scheduling and Allocation
Insights and Reporting
Internal Client Relationship Management
Personal Capability Building
Grade 12/ SAQA Accredited Equivalent (Essential); FAIS recognized qualification (Essential); RE 5 (Essential); Diploma or certificate in coaching or training (Essential); Relevant degree in coaching or training (Advantageous)
SAQA Accredited Equivalent – It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
|Job Closing Date||07/06/2021|