Communications Support Clerk

Full-time
Support Clerk
Fidelity Services Group
Pretoria, Gauteng
Permanent
Posted 06 January 2021 – Closing Date 05 February 2021

Job Details

Job Description

Communications Support Clerk

 

Fidelity Cash Solutions – CashMaster, Waltloo

Reporting to: Administration and Communications Manager CashMaster

The above position is vacant at CashMaster in Waltloo, reporting to the Administration and Communications Manager CashMaster

This is a technical support role that monitors and offers remote maintenance of systems and networks to CashMaster clients.

 

Minimum Requirements:

  • Matric / Grade 12 / National Senior Certificate
  • Electronics hardware knowledge advantageous
  • Outstanding customer service skills
  • Excellent technical, problem solving and analytical skills
  • Advanced Computer Skills
  • Strong written and oral communication skills
  • Ability to work weekends and holidays
  • Ability to work independent and part as a team
  • Ability to work under pressure and meet targets and deadlines
  • Able to work effectively in a complicated environment with minimal management guidance/supervision
  • Attention to detail

 

Key Performance Areas: (not totally inclusive)

 

  • Assist Technicians
  • Program Modems
  • Box Setups and new installations setups and tests etc.
  • Queries CashMaster/FNB/Nedbank/ABSA signal and payment related
  • Stock

 

Core Competencies

  • Assisting technicians when contacted with CashMaster/Nedbank/FNB/ABSA signals by means of confirming whether the safe is transmitting a signal or not
  • Assisting technicians with new installations – Setups, tests and signal
  • Troubleshooting signal problems – Replacement of modems, antennas or sims etc.
  • Pro-active resolution of off boxes – signal problems
  • Program new modems when needed
  • Setup new devices to new sites
  • Queries must be done and dealt with in a fast and professional way
  • Stock list must be kept up to date and stock taking must be done every month
  • Offices must be neat and tidy at all times
  • Any other tasks given by management
  • Excellent communication and negotiation skills to persuade and influence others
  • Ability to multi-task and prioritize work schedules

 

Skills

  • Analytical
  • Communication
  • Critical thinking
  • Diplomacy
  • Leadership and team building
  • Change management
  • Project management
  • Persuasion and influencing
  • Judgement and decision making
  • Service orientation