Contact Centre Agent

Contact Centre Agent – Outbound | The Witness
Pietermaritzburg, KwaZulu-Natal


Posted 19 February 2021 – Closing Date 05 March 2021

Job Details

Job Description

The Witness has a vacancy for an experienced contact centre agent – outbound based in Pietermaritzburg. The Witness is a respected news brand that covers KZN news and publishes across platforms.


Main purpose of the role

To sell the benefits of a product over the telephone to existing and potential clients to ensure targets and standards are achieved and client satisfaction maintained


Key responsibilities:

(The primary tasks, functions and deliverables of the role)

  • May be required to develop a list of potential contacts for cold calling;
  • Achieve agreed levels of cold-calling activity to increase volume and revenue streams;
  • Meet the agreed level of contact with existing accounts as is necessary to maintain and increase levels of business activity;
  • Ensure first-call resolution in closing sales or addressing client dissatisfaction;
  • Identify sales opportunities and effectively present key features and benefits of product(s) to secure new business;
  • Keep abreast of competitor activity to constantly seek out new revenue-generating opportunities to ensure that targets are met;
  • Adhere to the sales policies and procedures at all times;
  • Obtain, confirm and update all client details accurately and efficiently;
  • Refer customer issues requiring further execution and investigation to back office support teams;
  • Ensure prepayments (where applicable) are processed within appropriate deadlines;
  • Achieve monthly objectives as agreed with the manager;
  • Keep all administrative work updated; and
  • Report on sales opportunities and achievements as required (daily / weekly).


Skills and competencies

(The abilities that the individual needs to perform this role effectively)

  • Good Interpersonal skills
  • Good verbal and written skills
  • Good telephone etiquette
  • Ability to work under pressure
  • Time management skills
  • Administrative skills
  • Attention to detail
  • Sales ability and persuasiveness
  • Customer service orientated
  • Target driven


 Given the employment equity policy of Media24, preference will be given to suitable candidates from the designated groups.