Contact Centre Agent-

Full-time
Contact Centre Agent- Inbound & Email
Media24
Cape Town, Western Cape
Permanent

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Posted 26 August 2021 – Closing Date 29 August 2021

Job Details

Job Description

Media24’s Call Centre has an exciting opportunity for a dynamic and energetic individual to assume the responsibility as Contact Centre Agent – Inbound, reporting to the CRM Manager.

 

Main purpose of the role:

  •  Verbal and Written communication to existing and potential clients to ensure targets and standards are achieved and client satisfaction maintained.

Requirements:

  • Grade 12
  • At least 1-year experience within an inbound environment;
  • Written and spoken proficiency in Afrikaans and English
  • General administration skills.
  • Proficiency in relevant software packages and applications
  • Previous experience with SAP will be beneficial
  • Weekend work and irregular hours may apply.

 

Skills and Competencies:

  • Interpersonal skills
  • Good verbal communication skills
  • Good written communication skills
  • Pressure resilience
  • Planning and organising
  • Attention to detail
  • Persuasiveness
  • Customer focus
  • Results orientation

 

Key outputs include:

  • Achieve agreed levels of interactions to increase volume and revenue streams;
  • Meet the agreed level of contact with existing accounts as is necessary to maintain and increase levels of business activity;
  • Meet the agreed level daily activities as is necessary to maintain and increase levels of business activity
  • Ensure first-call resolution
  • Adhere to the contact centre policies and procedures at all times;
  • Obtain, confirm and update all client details accurately and efficiently;
  • Achieve monthly objectives as agreed with the manager;
  • Keep all administrative work updated

Given the employment equity policy of Media24, preference will be given to suitable candidates from the designated groups.