Temporary
Achievement Awards Groups
Contact Centre Consultant
Remuneration: | Market related |
Location: | Cape Town, Tokai |
Education level: | Matric |
Job level: | Student |
Type: | 12 months |
Reference: | #C/Centre Consultant |
Company: | Achievement Awards Groups |
Achievement Awards Group is looking for enthusiastic contact centre consultants to contribute to our overall service delivery objectives, by providing an exceptional, efficient and friendly response to client/participant queries. You will report to the relevant contact centre team leader.
Qualification/experience:
- Matric
- A tertiary education (preferably a degree or diploma), or in the process of completing a tertiary education
- Minimum one year of call centre experience
- Strong customer service skills; ability to create rapport with customers
- Ability to navigate multiple computer systems and platforms
As a contact centre consultant, you will have:
- Excellent organisational, multi-tasking and time management skills
- Ability to learn and memorise a good amount of information
- Excellent written and verbal communication skills in English
- A proven ability to see problems through to their resolution
- An excellent history of attendance and adherence to work schedules
- Knowledge of MS Outlook, MS Word, MS Excel
Responsibilities:
- Demonstrate timely, accurate, friendly and professional Customer Service (CS)
- Meet or exceed quality and productivity goals assigned by management
- Demonstrate clear written and oral communication
- Demonstrate an appropriate sense of urgency when resolving customer issues
- Demonstrate knowledge and use of departmental resources, policies and procedures
- Effectively use available tools in order to provide an accurate response and an exceptional customer experience
- Recognize and pro-actively communicate system issues, process issues, and customer feedback trends to management
- Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers
- Exceed customer expectations by going above and beyond
- All other duties as assigned
Competencies:
- Passionate about customer service
- Exceptional attention to detail
- Driven, dynamic and able to take the initiative
- Ability to think outside the box
- Both customer and quality-focused
Posted on 08 Feb 10:49