Contact Centre Learnership

Temporary

Position Summary

Remuneration: Market Related
EE position: Yes
Brand: Clicks Group

Introduction

The Clicks Group is looking for people to complete a NQF Level 2 Contact Centre Learnership in Cape Town.

Job description

 

Purpose and Objectives
  • The learnership is a work based learning programme that leads to a National Certificate in Call Centre Support. The programme assists learners to prepare for the
workplace and promotes access to increased employment opportunities within the Contact Centre environment.
The incumbent will be responsible for:
  • Conducting themselves as employees of the Clicks Group in line with Company values
  • Attend classroom activities and practical on the job training as well as carrying out functions in line with the Learnership
  • Acquire knowledge of company products, policies and procedures in order to be successful at on the job training activities
  • Compile a Portfolio of Evidence for submission to the SETA
  • Complete logbooks for work based learning
  • Achieve the required level in formative and summative assessments
  • Demonstrate a commitment to work in the Contact Centre Environment
  • Demonstrate skills in using the company’s systems
  • Show an understanding of the operational processes

 

Minimum requirements

 

Requirements:
  • Completed Grade 12
  • English
  • Mathematics / Mathematics Literacy (Preferred)
  • Computer literate in MS Office Suite
  • Unemployed and can commit 14 months to the programme
  • South African citizens between the ages of 18 and 35 years
Competency Requirements:
Essential:
  • Relating and Networking
  • Following Instructions and Procedures
  • Working with People
  • Learning and Researching
  • Adhering to Principles and Values
  • Delivering results and meeting customer expectations
  • Ability to work under pressure while being client centric at all times
  • Good communication skill
  • Ability to communicate proficiently in English
Desirable:
  • Achieving Personal Work Goals and Objectives
  • Adapting and Responding to Change
  • Deciding and Initiating Action
  • Coping with Pressures and Setbacks
  • Applying Expertise and Technology
The Learnership Programme shall be presented for a period of 14 months. All positions will be filled in accordance with our Employment Equity plan. Candidates living with disabilities are welcome to apply.