Control Room Manager
Fidelity Services Group
Posted 14 December 2020 – Closing Date 18 December 2020
The overall purpose of this position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times in the Fourways Area.
Grade 12 / Matric
Drivers Licence and own reliable transport
Must Reside in Fourways Area.
Computer Literacy in MS Office, CCTV, etc
Must be able to work under pressure and for extended hours as and when required
Strong ability to work shifts
Work independently and within a team.
A minimum of 5 years’ experience in the Security Industry Control room or Call Centre
No criminal record or any Pending Cases
Must be reliable and trustworthy
Call Centre or Control Room Experience
Receiving complaints and informing management accordingly
Able to exercise and maintain discipline.
Fluent in English
Telephone Ethics and Communication
Experience in Excuquard, Listener, Milestone, Challager, Auto Cam
Compiling Reports / Investigations
Problem solving skills
Managing of the control room personnel in all aspects of the control room
Ability to meet strict deadlines.
High methodical working methods are required.
Attention to details.
Ability to liaise professionally with personnel at all levels.
We reserve the right not to make an appointment to any advertised position.
Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.
Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.