Customer Service Agent | |
Company | Talksure |
Reference # | CS-13.01.2021 |
Published | 22/01/2021 |
Contract Type | Permanent |
Location | Umhlanga, KwaZulu-Natal, South Africa |
Introduction | Established in 2010, Talksure has fast become one of South Africa’s most respected independent Financial Service Providers. The strong entrepreneurial and ethical vision developed by our founder and chairman is shared by our Executive team who have almost 100 years of combined experience within the Financial Services and contact centre industry in Europe and South Africa. With an ever growing employee complement of over 700 it goes without saying that we are a people business; employees, clients and partners are our number one focus. |
Job Functions | Call Centre, Client Services |
Industries | Call Centre & Helpdesk, Financial Services, Insurance |
Specification | The main responsibility of the Customer Service Agent is to respond to all customer enquiries via various platforms (Call, email, social media). Negotiate with clients who wish to cancel cover or service. Facilitate arrangements for default payments.
JOB RESPONSIBILITIES: •Duties across the following environments – Inbound/outbound/emails/SMS/bank defaults/bank disputes |
Requirements | MINIMUM QUALIFICATIONS AND EXPERIENCES:
•Matric is essential (proof of which must be available at interview stage) CHARACTERISTICS OF THE REQUIRED CANDIDATE: •Be customer focused NB: Please note that should you not hear from us within 14 working days from date of advert closing, please consider your application unsuccessful. Thank you for choosing Talksure as your employer of choice. |
Job Closing Date | Fri Jan 29 2021 |