Deputy Director: Call Centre (SR 11)


Post:                                          Deputy Director: Call Centre (SR 11)


Centre                                       Unemployment Insurance Fund


Reference No:                         HR4/4/3/2/DDCC/UIF


Salary:                                      Commencing:  R 733 257.00 per annum All inclusive


Enquiries:                                 Ms S Naicker Tel: (012) 337 1983 / 1654


Requirements:                        Three (3) year relevant tertiary qualification in Contact Centre / Public Management / Business Administration\ Management/ Public Administration/ Financial Management. Three (3) years functional experience in Call Centre/ Operations Management environment. Two (2) years experience at a management level. Knowledge: ●Public Finance Management Act (PFMA) ●Public Service Regulation (PSR) ●Public Service Act (PSA) ●Labour Relations Act (LRA) ●Employment Equity Act (EEA) ●Basic Condition of Employment Act (BCEA) ●Unemployment Insurance Act (UIA) ●Unemployment Insurance Contributions Act (UICA) Skills:

                                                     ●Communication ●People Management ●Listening ●Computer Literacy ●Time Management ●Analytical ●Interpersonal ●Numeracy ●Report Writing ●Planning and Organizing ●Diversity Management.

Duties:                                      ●Manage the handling of incoming calls ●Develop and review call centre policies and procedures and manage implementation thereof ●Monitor quality assurance services and manage maintenance of call centre systems ●Manage resources (Human, Finance, Equipment, Assets) within the Sub-directorate.





Full details visit Applications must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at The fully completed and signed new form Z83 should be accompanied by a recently updated, comprehensive CV as well as recently certified copies of all qualification(s) including a Senior Certificate and ID-document [Driver’s license where applicable]. Non-RSA Citizens/Permanent Resident Permit Holders must attach a copy of their Permanent Residence Permits to their applications. Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). Applicants who do not comply with the above-mentioned requirements, as well as applications received late, will not be considered. The Department does not accept applications via fax. Failure to submit all the requested documents and use the new DPSA prescribed application form Z83 will result in the application not being consideredCorrespondence will be limited to short-listed candidates only. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). The Department reserves the right not to make any appointment(s) to the above post. A pre-entry certificate obtained from National School of Government (NSG) is required for all SMS applicants. The course is available at the NSG under the name Certificate for entry into SMS and the full details can be obtained by following the below link: All shortlisted candidates for SMS posts will be subjected to a technical competency exercise that intends to test relevant technical elements of the job, the logistics of which be communicated by the Department. Following the interview and technical exercise, the selection panel will recommend candidates to attend generic managerial competencies using the mandated DPSA SMS competency assessment tools. The successful candidate will be expected to sign an Internship performance agreement. The Department of Labour is an equal opportunity affirmative action employer. The employment decision shall be informed by the Employment Equity Plan of the Department. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s).



Applications:  Chief Director: Human Resources Management: P O Box 1851, Pretoria, 0001 or Email:

For Attention: Sub-directorate: Human Resources Management, UIF