End User Computing Technician X2

KZN
Temporary

REFERENCE NR : VAC01057/22, 1189
JOB TITLE : End User Computing Technician X2
JOB LEVEL : C1
SALARY : R 217 229 – R 362 048
REPORT TO : Specialist: Server Administrator or Specialist: EUC Field Support
DIVISION : Prov KZN: Provincial Management.
DEPT : Prov KZN: Network and Service Management
LOCATION : SITA Durban
POSITION STATUS : 24 months -Fixed term contract (Internal & External)

Purpose of the job
To provide remote and onsite LAN and Desktop technical support to Workstations and Network infrastructure,
ensuring that the clients requirements are always met and their expectations exceeded.
Key Responsibility Areas
Provide first and second level LAN & desktop support. Install and configure new IT equipment. Implementation,
customization and maintenance of the remote software deployment. Provide support to the enterprise’s local IT and
software resources; and Provide LAN & desktop advisory services to clients.
Qualifications and Experience
Required Qualification: Grade 12 PLUS National Higher Certificate in IT (NQF Level 5) with A+/N+ either as a
subject of the Certificate OR as a separate certification (expiry irrelevant).
Experience: At least one-year corporate experience in the Service Management / End User Support Environment,
OR Call Centre Agent experience with 1 – 2 years relevant experience in the End User Computing services and
related LAN Infrastructures Services. Maintenance and support service of the End User Computing Services relating
to all LAN Infrastructure Services such as servers, desktops, LAN cabling, switches and other LAN peripherals.
Maintenance and support to ensure the availability of the services according to prescribed procedures, policies,
standards and SLA’s. Ensure the resolution of hardware and software service requests, incidents and problem within
End User Computing and all related LAN infrastructure.
Technical Competencies Description
Desktop operating systems and application Network cabling and telephony systems; Security software and hardware
Technical support and maintenance of application system(s), hardware and software End User Computer and LAN
infrastructure principles and topology, Internet protocols, services and Routing and switching technologies ITIL
Procedure, Policies and standards.
Skills: Application Development; Application Maintenance and Support; Customer Relationship Management; and
Hosting Management. Leadership Competencies: Customer Experience; and Collaboration; Outcomes driven;
Innovation; Planning and Organising; Creative Problem Solving; and Decision-making. Interpersonal/behavioural
competencies: Active listening; Attention to Detail; and Continuous Learning.
Other Special Requirements
Must be in possession of a valid driver’s license and have own vehicle available for business use. Will be required to
perform standby duties. May be required to perform Call Coordination and or Remote Support duties.
How to apply
Internal candidates must apply using this email address: Buyiswa.internalkznrecruitment@sita.co.za
External candidates must apply using this email address: Kznrecruitment@sita.co.za
Closing Date: 16 August 2021
Disclaimer
SITA is Employment Equity employer and this position will be filled based on Employment Equity Plan.
Correspondence will be limited to short listed candidates only.
• If you do not hear from us within two months of the closing date, please regard your application as
unsuccessful.
• Applications received after the closing date will not be considered. Please clearly indicate the reference
number of the position you are applying for.
• It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications
Authority (SAQA).
• Only candidates who meet the requirements should apply.
• SITA reserves a right not to make an appointment.
• Appointment is subject to getting a positive security clearance, the signing of a balance score card contract,
verification of the applicants’ documents (Qualifications), and reference checking.
• Correspondence will be entered to with shortlisted candidates only.
• CV`s from Recruitment Agencies will not be accepted
• CV’s sent to incorrect email address will not be considered