Executive Housekeeper

Unit:

The Table Bay

Location:

Table Bay Hotel

Job Purpose

The Executive Housekeeper is responsible for the effective day-to-day monitoring, team management and delivery of housekeeping operations (including room cleaning; public areas cleaning, valet and turndown services), as well as the control and management of linen, uniforms and operating stock, with the aim of ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, special requests are handled and that the customer experience provided within the designated areas/departments are professionally executed in line with Sun standards and legislative requirements. 

Education

• Grade 12  
• 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma Level 

Experience:

•    2-3 year’s experience in a five star hotel

Skills and Knowledge

Key Performance Areas:

•  Develop housekeeping objectives and deliverables in line with Unit rooms Strategy 
• Provide clear delegation of authority and accountability for deliverables 
• Provide input & motivate new room and housekeeping standards, and service enhancements 
• Manage and allocate people and operational resources 
• Develop and facilitate personalised plans for unique customer experiences 
• Put in place staff scheduling and duty allocations 
• Manage productivity levels 
• Monitor and control stock and operating equipment 
• Oversee the development and implementation of housekeeping standard operating procedures and processes 
• Align practices with new legislative compliance 
• Conduct quality assurance around housekeeping standards in rooms and public areas 
• Source, select and interact with vendors and business partners according to procurement and strategy requirements 
• Monitor staffing costs and productivities 
• Manage staff conditions of employment 
• Facilitate staff communication and motivation 

• Perform and document performance contracting, reviews and development discussions 

• Identify training needs in department 

• Develop and manage housekeeping budget 
• Maintain par stock 
• Ensure guest satisfaction results in line with hotel standards 
• Interact with guests and provide professional service and solutions 
• Interact and be present on the floors to understand guest requirements

Equity:

Please Note that ,Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit€™s employment equity plans and Gaming Board License conditions