Executive Housekeeper

Full-time

Executive Housekeeper – N/A11304

Code/Reference:
N/A11304

Applications accepted until:
2020-12-30

Number of Openings
1

Unit:
Time Square
Location:
Pretoria
Job Purpose
The Executive Housekeeper is responsible to oversee the contracted housekeeping management services in the effective day-to-day team management and delivery of housekeeping operations (including room cleaning; public areas cleaning, valet and turndown services), kitchen and back-of house cleaning services (change rooms; BOH corridors, staircases, walls and ceilings), specialised hygiene cleaning (SHE bins and urinal cleaning), pest control, as well as the control and management of linen, uniforms and operating stock, with the aim of ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, special requests are handled and that the customer experience provided is professionally executed in line with Sun standards and legislative requirements
Education

3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level

Experience:

Minimum of 7 years€™ housekeeping experience with 3 years€™ experience as an Assistant Executive Housekeeping position
Previous experience in hotel housekeeping is required
Ability to work shifts that meet operational requirements (including public holidays, night work and weekends)
Physically able to move operating equipment and furniture to perform housekeeping activities

Skills and Knowledge

Analytical skills
Attention to detail
Reviewing / evaluating information and data
Decision-making
Planning
Influencing & Advising skills
Emotional resilience
Dealing with Customers (including dealing with conflict)
Innovation & continuous Improvement
Motivating others / gaining co-operation
Training; coaching; keeping abreast of new developments in field
Problem-Solving
People management

Key Performance Areas:
Delivered Housekeeping Plan

Develop housekeeping objectives and deliverables in line with Unit strategy, including plans for Public Areas; Kitchens; BOH and Rooms environments
Facilitate the communication and implementation of housekeeping deliverables for the business unit
Conduct risk analyses i.t.o impact on short term profit margins
Provide clear delegation of authority and accountability for deliverables
Collaborate with the rooms management to complete a competitor analysis and benchmarking of housekeeping, room and amenity standards
Provide input and motivate new room and housekeeping standards, and service enhancements

Shift Management

Put in place staff scheduling and duty allocations to ensure maximum coverage in line with business occupancies including F&B outlet performance
Handle shift briefings / handovers / shift reports
Oversee the management of staff appearance and floor appearance/ functioning of equipment and systems for the outlet
Provides feedback and reports back to management and business partners on challenges being experienced on the floors or any other area within the unit
Monitor the control of stock and operating equipment as per SOP
Completes shift reports

Housekeeping Standards & Governance

Oversee the development and implementation of housekeeping standard operating procedures and processes€“ ensuring they are updated and communicated
Align practices with new legislative compliance, including regulations around health, hygiene, safety and the environment
Implement sufficient control measures against standards (including systems, processes and checklists)
Conduct quality assurance around housekeeping standards in rooms and public areas
Conduct weekly walkabouts of all front of house and back of house areas to monitor housekeeping and aesthetic appearance of all guest areas, including conducting room checks

Business Partner Management

Source and interact with vendors and business partners to create partnerships for the business to become industry leaders in housekeeping standards
Selects vendors according to procurement and strategy requirements
Participates in RFP processes to provide input into contract deliverables and negotiate costings

People Management

Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
Identification of employee training needs
Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
Monitor adherence to SOPs including conducting quality assurance of work performed
Manage employee relations and any disciplinary action required within the department
Facilitate staff communication and motivation

Know How

Requires specialised knowledge of techniques, equipment and processes relating to housekeeping practices, products and customers
Short term planning (within a 3-month timeframe) involves conducting the planning of activities to meet and optimise new business targets and growth in customer spending by working with others in the customer value chain;
Organise, plan and prioritise tasks for self and team to ensure that work gets done profitably and efficiently

Problem- Solving

Apply business acumen and sound common sense to the overall management of housekeeping and cleaning operations and teams within defined standards
Monitor changes in the housekeeping areas and is quick to act upon potential opportunities, risks and challenges
Consider all the facts, options and possible outcomes prior to making decisions

Accountability

Provide information and make recommendations regarding products and services that will meet customer needs;
Solve a wide range of queries related to housekeeping and cleaning services, dealing with these sensitively and within operational/procedural limitations;
Solutions should be profitable and ensure the correct customer behaviour in terms of product usage;
Optimise and streamline existing systems and processes to support the business strategy in terms of cost efficiency, managing risks and improving the service offering

 
Equity:
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.