Food And Beverage Branch Manager
Hollywoodbets has an exciting opportunity available for a qualified food and beverage Branch Manager to be based in Durban at the Park branch. To take accountability for, manage and report on the Food and Beverage branch function in order to ensure smooth running and management of operations. This includes health and safety management, facility management, kitchen management, stock management, resource planning, customer service levels, financial profitability and cost control, adherence to departmental processes and reporting and company policies. Partner with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that the F&B experience attracts and retains customers/punters within the branch.
Relevant food and beverage qualification.
2-3 years relevant food and beverage experience.
Valid driver’s licence.
Ensure compliance with health and safety regulations regarding food preparation and serving.
Building maintenance in kitchen and service areas.
Ensure internal F&B processes are followed.
Ensure the GAAP system is always up and running.
Ensure the F&B facility is well maintained at all times, clean, tidy work and service areas.
This includes the entire kitchen area, freezer/fridges/storerooms/service areas/dining areas/bar area.
Ensure the cutlery and crockery is clean and in good condition for use by customers.
Ensure cash up processes are followed in order to accurately account for/disclose and report on sales.
Monitor food preparation, portion sizes and presentation of food to ensure that food is
prepared and presented in an acceptable manner and according to quality standards.
Coordinate kitchen and service resources to ensure economical use of food, timely preparation and optimal service delivery.
F&B branch cost and budget management to ensure maximum profitability.
Financial management of F&B targets for the branch, cash and stock control.
Manage the stock control function related to F&B in terms of scheduling and receiving food and beverage deliveries.
Ensure stock is maintained at a good standard- declare F&B stock wastages and breakages to dispense of expired stock.
Ensure F&B stock is neatly packaged to preserve the stock and keep it in a neat and tidy
condition, stored in appropriate locations.
Maintain accurate record of stock (food and equipment/ inventories/crockery/ cutlery) utilizing the relevant software system (GAAP).
Account for variances and shortages as well as corrective action and intervention.
Ensure stock control, stock reconciliation, stock recording and stock reporting is accurate and well managed including front and back office stock.
Schedule resources and assign duties taking into account busy periods, events, and operating hours.
To ensure that the F&B department is sufficiently staffed and able to meet operational
Manage all Food and Beverage staff at the branch.
This includes Stock Controller, Store men, F&B Supervisors, and management of the
waitrons/bartenders/cashiers as well as kitchen staff which includes chefs/grillers and kitchen coordinators/scullers etc.
Ensure F&B staff conduct is acceptable and follow relevant disciplinary actions to address concerns.
Establish standards for optimal staff performance and conduct performance reviews.
Ensure poor performance management takes place with staff that underperform.
Ensure superior customer service and customer experience.
Pro-actively address customer complaints and ensure customer feedback is positive.
Build strong relationships with regular customers/punters.
Ensure timeous submission of daily, weekly, monthly F&B reports.
Work closely with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that F&B experience attracts and retains customers/punters.
Good communication and Interpersonal skills.
Demonstrates exceptional attention to detail.
Strong People Management skills.
Ability to work well under pressure and with minimum supervision.
Ability to take accountability and excellent problem-solving skills.
Must have a strong sense of customer focus.
Attendance/Punctuality – Ensuring consistent reliability.
Must be available 24/7 in case of emergencies.
Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.