General Worker / Housekeeper

General Worker / Housekeeper (Level 1), Kogelberg Nature Reserve
Kleinmond, Western Cape


Posted 29 November 2021 – Closing Date 10 December 2021

Job Details

Job Description

The opportunity exists for a General Worker/Housekeeper, at Kogelberg Nature Reserve reporting to the Tourism Liaison Officer at the reserve.



  • Ensure the sound and effective administration of the housekeeping function.
  • Ensure effective supervision of the housekeeping team.
  • Ensure compliance with the housekeeping standards, policies, and procedures.
  • Ensure effective control of the housekeeping operational stock, linen, and other assets. Making sure that stock shortages are completed, and soiled / damaged stock are reported.
  • Ensure the implementation of the health and safety measures, for the employees and guests.
  • Ensure a high level of customer service.
  • Ensure proper co-ordination, liaison with relevant departments such as maintenance etc.
  • Ensure that any repairs and stains to soft furnishings are escalated, so that they can be dealt with promptly.
  • Any minor maintenance issues must be checked daily and reported promptly and accordingly to the correct departments.
  • To complete all paperwork and records in accordance with departmental procedures.
  • To maintain a supply of clean linen and guests supplies in all allocated areas.
  • To ensure that the staff under your control always has sufficient cleaning supplies.
  • To be responsible for the supervision and primary discipline of all staff in allocated areas.
  • To be responsible for all keys.
  • To deal with lost property promptly and efficiently according to standard operating procedures.
  • To ensure that all tourism related storage areas and equipment in allocated areas are kept clean and tidy. This includes linen stores.
  • To identify training needs and carry out on the job training for all direct reports in allocated areas.
  • Conducts daily inspections, as well as checking daily and weekly cleaning charts, as directed in the standard operating procedures.



  • Grade 12 and a minimum of 12 months previous experience in a similar position or customer service role
  • In possession of a valid South Africa ID document
  • No criminal record


  • Code EC Drivers licence plus PDP will be an advantage



  • Excellent communication and customer relations skills
  • Be able to communicate in at least two of the official languages of the Western Cape Province, of which English must be one of the languages.
  • Supervisory skills
  • Good organizational and problem-solving skills
  • Sound communication and interpersonal skills
  • Health and Hygiene Knowledge
  • Computer Literacy
  • Punctual, neat, and responsible
  • Ability to work in a team and independent
  • Ability to work irregular hours and over weekends, as required