Groups & Events Billing Co-Ord

Temporary
Groups & Events Billing Co-Ord: Fixed-Term Contract (6 Months)
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Job ID

4918

Location

Sun City ; Entertainment

Full/Part Time

Core

Regular/Temporary

Regular / Permanent

Job Purpose

The Groups & Events Billing Co-ordinator will be responsible to be the client’s contact for the successful co-ordination and reconciliation of billing for all conferencing and events across the business unit property with the objectives of supporting the team in creating great customer experiences for all groups and events customers and contributing to building the reputation of the business unit’s brand as the conferencing venue of choice.

Education

Grade 12

2 year Diploma in Events Management is preferred

Experience

1 – 2 years experience in a events environment

Key Performance Areas

Co-ordinated  Groups & Events

 

Obtain billing instructions for the event from the function sheets and track expenses

Meet with clients on-site on a daily basis to check whether charges have been billed correctly on the account

Conduct a reconciliation between what the client requested and what they received. Where discrepancies exist these should be resolved immediately or escalated as required

At the end of the function and before the client leaves the property the account must be accurate and signed off by the customer

Hand over the recon to debtors for further resolution

Keep records of all amendments from a company perspective to assist in resolving any future queries

Resolve any problems and queries in accordance with contract stipulations, and escalate when required

 

Delivered Customer Experiences

 

Connect with all guests by greeting them warmly and with a friendly smile, acknowledging them, and ensuring respect at all times

Interact with guests and provide professional service standards and relevant solutions

Understand guest requirements

Be able to answer guests’ questions on business unit facilities, products and current promotions

Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Communicate and source information from the relevant departments with regards customers special requests

Build effective internal and external relationships to ensure synergy of guest experience

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No.55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

POPI Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to suh processing as defined in the included Privacy Statement.

Please also note that if you have not been contacted within 1 month after  the closing date of this advertisement, please accept that your application has been unsuccessful.