Sun City ; Entertainment
Regular / Permanent
The Groups & Events Billing Co-ordinator will be responsible to be the client’s contact for the successful co-ordination and reconciliation of billing for all conferencing and events across the business unit property with the objectives of supporting the team in creating great customer experiences for all groups and events customers and contributing to building the reputation of the business unit’s brand as the conferencing venue of choice.
2 year Diploma in Events Management is preferred
1 – 2 years experience in a events environment
Key Performance Areas
Co-ordinated Groups & Events
Obtain billing instructions for the event from the function sheets and track expenses
Meet with clients on-site on a daily basis to check whether charges have been billed correctly on the account
Conduct a reconciliation between what the client requested and what they received. Where discrepancies exist these should be resolved immediately or escalated as required
At the end of the function and before the client leaves the property the account must be accurate and signed off by the customer
Hand over the recon to debtors for further resolution
Keep records of all amendments from a company perspective to assist in resolving any future queries
Resolve any problems and queries in accordance with contract stipulations, and escalate when required
Delivered Customer Experiences
Connect with all guests by greeting them warmly and with a friendly smile, acknowledging them, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Understand guest requirements
Be able to answer guests’ questions on business unit facilities, products and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Communicate and source information from the relevant departments with regards customers special requests
Build effective internal and external relationships to ensure synergy of guest experience
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No.55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to suh processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.