Healthcare Liaison Officer Assistant

Healthcare Liaison Officer Assistant
Faircape Group
Cape Town, Western Cape


Posted 07 July 2021 – Closing Date 24 July 2021

Job Details

Job Description

Tokai Estate, part of the prestigious Faircape Group, is a spectacular 60 bed fully accredited sub-acute facility providing high quality care to patients of all ages.

We are looking for an organized and professional Healthcare Liaison Officer Assistant.

The ideal candidate would be a strong administrator, a confident, self motivated individual who consistently strives for excellence. The successful candidate will be required to manage a high volume workload, have the ability to manage their own time and work to deadlines.

The successful candidate will join a successful, well established company, working with an energetic and fast moving team.

If you would like to work in a dynamic and fast-paced environment where opportunities are endless, then apply today!

Duties will include but are not limited to:

  • Assist with administration duties of the practice
  • Liaise with medical aids to keep practice details updated
  • Communicating with medical aids for relationship building and ensure Faircape is seen an professional and competent
  • Assisting the therapists with admin duties if/when required
  • Loading patients on the billing system when admitted into Healthcare
  • To confirm billing details and correct NHRL codes per session with the therapists
  • Accurate billing of physio sessions with patients
  • Knowledge of medical billing and ICD10 coding
  • Claiming sessions billed daily for the previous day
  • Communicating rates with patients / NOK when they are private paying patients
  • Taking payment for settlement of outstanding invoices
  • Account queries of practice
  • Credit control – following up payments with medical aid and escalating as per escalation process per fund
  • Assisting with Faircape Medical / Healthcare duties if and when required
  • Any challenges/problems should be communicate with the Medical Liaison


  • Matric


  • 3 years proven experience as an Administrator

Skills and Attributes:

  • Good computer skills (experience in Google Drive, Sheets and Docs preferable)
  • Proven organizational and administrative skills
  • Professional communication skills – both verbal and written
  • Customer service orientated
  • Neat in appearance
  • Self motivated and strives for excellence
  • Excellent interpersonal skills
  • Responsible, accountable and dedicated
  • Be able to work in a team and individually
  • Excellent attention to detail
  • Adaptable

Specific Requirements:

  • Clear criminal record
  • Contactable references

Working hours are:
Mondays from 11h00 until 17h00
Tuesday to Fridays, from 08h00 until 17h00
Saturdays from 09h00 until 12h00