Helpdesk – Tier 1
|Location||Stellenbosch, Western Cape, South Africa|
Applications are invited for the above-mentioned position to be based in Stellenbosch.
This person will report to the Helpdesk Team Leader.
|Job Functions||Call Centre,Communications,Information Technology|
|Industries||ICT – Information & Communications Technology|
The Helpdesk Agent assists clients via telephone and email, with internet service issues and provide support for network related queries on Mikrotik and Qbiquiti equipment setups.
Key Performance Areas would include, but are not limited to:
•Offer first line support to customers
•Ability to work independently
•Customer service skills
•Ability to work quickly and under pressure
•Time management skills
•Good Communication skills (written and verbal)
•Previous experience at an ISP will be added advantage
•Basic understanding of PC hardware setup and configuration
•Wireless and Routing experience – 1 year
•Call Centre experience – 1 Year (Advantageous)