Hospitality Technical Lead

Hospitality Technical Lead – HTL0221
Applications accepted until:
Number of Openings


Head Office


Sandton – Central Office

Job Purpose

The Hospitality Technical Lead will be responsible for supervising the technical applications team for hospitality including the planning, installing, configuring, and designing of Hospitality software applications, platforms and programs; as well as enhancements to existing products in line with business needs in a manner that is professional, reliable, and in line with business and regulatory requirements. This will include producing logical and technical hospitality application specifications derived from functional specifications.


The Hospitality Technical lead will also oversee design of components and relevant databases; and the administration, monitoring, maintenance and updating of the systems to ensure sustained and optimal system performance to enable the effective use and application of the systems within the business.


This role will be required to ensure all practices are in line with policy, frameworks and tools based on researched leading and industry practice, technical solutions, specialised projects and innovation, and legislative support to advise, enable and support business operations in achieving their objectives


  • BTech or Equivalent
  • Accredited vendor Training on Opera PMS suite of products


  1. Minimum of 10 years€™ experience within the IT industry including 3 years supporting and administering Opera PMS
  2. Experience with supporting Oracle & SQL databases
  3. Experience with supporting Opera Reservation Systems
  4. Experience with supporting Micros Simphony (POS)
  5. Experience in business process enablement and technical support for large scale Hospitality application solutions

Skills and Knowledge

  • Business Acumen
  • Risk Management skills
  • Business Analysis Process Flow knowledge
  • Test Process cycle management
  • Hospitality Product and Service knowledge (including Food & Beverage, Reservations and Rooms products and processes)
  • Advanced Opera and Micros Functionality and applications
  • Analysing
  • Creating and improving
  • Sourcing information
  • Applying expertise and technology
  • Taking ownership
  • Responding with urgency
  • Collaborating

Key Performance Areas:

  • Collaborate with the business support development team to receive and prioritise briefs from business to design, deliver and support hospitality applications, and deliver each element to specifications to support business requirements across the business
  • Facilitate brainstorming sessions to share new design concepts, perspectives and ideas, defining and updating IT technical specification requirements to meet business requirements
  • Collaborate with the team in constructing the concept, plan and layout, ensuring the team understands and follows existing standards
  • Oversee the technologies, tools and techniques used within the team and resolve escalated technical issues
  • Manage the framework, system architecture and governance standards with regards the technical design and development of various IT applications, in alignment with strategic objectives and plans
  • Supervise the team in designing and developing components for hospitality systems to enable internet/intranet applications in line with best development practices and ensuring the delivery of quality software
  • Quality assure and test solutions before delivery to the business
  • Manage the relationship with the support team around any obstacles, challenges or delays
  • Report on completed projects, costings and progress against pre-defined budgets and deadlines
  • Be an ideas bank of new innovation and concepts to be used as a foundation for various business requirements to improve system / application performance
  • Commission, edit and test solutions developed by third-party service providers when required ensuring it meets business specifications and standards
  • Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
  • Conduct performance management with the team, including the identification of employee training needs, on the job training and coaching to close developmental gaps and build succession for a talent pipeline
  • Manage SLA to deliver to internal customers around technical requirements and support.


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.