Hotel Manager


Hotel Manager

02 October 2021


Golden Gate Highlands National Park


A challenging vacancy currently exists for a dynamic, professional and customer-focused Hotel Manager to oversee operations of our hotel and rest camps. The successful candidate will be closely involved in running the national park’s tourism facilities. To excel in this role, you must be approachable and detailed-oriented with proven hospitality and management experience. The ideal candidate will also demonstrate excellent communication and interpersonal skills.
Patterson Grade: D5

The remuneration package includes a basic salary, based on the salary scale of a position with a Patterson D5 band job grade and allowances and benefits as specified in the HR Tariff Document and Conditions of Service of SANParks.

You must address your application with the accompanying cover letter; CV; Certified Copies of Driver’s License, ID and relevant qualifications to the following address:
South African National Parks
P O Box 787

Applications that have not been responded to within 21 days should be regarded as unsuccessful.


  • Bachelor’s degree in Hospitality, Business Administration or relevant field.
  • A minimum of 5 – 7 years of experience in hotel management.
  • Working knowledge of OHS
  • Proven knowledge of OHS Act and implementation of safety standards
  • Sound financial experience
  • Strong understanding of hotel management best practices and data entry software.
  • Outstanding interpersonal communication and customer service skills.
  • Exceptional leadership abilities with great attention to detail
  • Working knowledge of relevant legislation
  • Computer literacy with a working knowledge of Microsoft packages and relevant booking systems
  • Good written and verbal communication, negotiation, project management, conflict resolution and community liaison skills
  • Willingness to work long and irregular hours
  • Sound organisational, administrative and negotiation skills
  • A valid driver’s license


  • Manage the day-to-day operations of a hotel with 56 rooms and 34 chalets, conference facilities and restaurant; as well as a rest camp with 31 units, a camping site and 8 high-end mountain log cabins.
  • Provide oversight over the running of the Dinosaur Interpretation Centre
  • Monitor employee performance and conduct regular evaluations to help improve customer service.
  • Resolve issues regarding hotel services, amenities, and policies.
  • Managing implementation and administration of policies and budget according to operational plans and relevant legislation
  • Organize activities and assign responsibilities to employees to ensure productivity.
  • Create and apply a marketing strategy to promote the services and amenities of the tourism products.
  • Coordinate with external parties including suppliers, travel agencies, event and conference planners.
  • Evaluate the performance of the tourism products and ensure compliance with health and safety rules.
  • To coordinate and implement the strategic planning functions of the division
  • To provide effective strategic management and leadership
  • To implement sound governance and financial management
  • To lead, develop and manage the Human Capital


R 583 446 – R 902 429

Closing date: 15 October 2021