HR administrator

Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of
South Africa’s leading financial service providers. Our portfolio includes shortterm
insurers, a long-term insurer, health insurance as well as an insurance and
personal finance comparison platform. Our origins date back to 1 June 1985,
and we have since grown into a group of subsidiaries that includes some of
South Africa’s most loved and recognisable brands. We exist to continuously
find better ways to give people peace of mind, whether it is to protect what they
own, their loved ones or their greater ambitions and life plans. We bring
customer-focused innovation and service excellence to the financial services
industry. We’re an undivided team who believe in leading through technology
and pushing past their limits. TIH is owned by BHL (SA) Holdings Limited. BHL
has a vast global footprint.

Implement or perform a variety of HR administrative processes and tasks
including employee record-keeping. Handle sensitive employee and company
information and maintain a high level of professionalism and confidentiality.
Administer and process information and data pertaining to the full life cycle
human resource administration whilst ensuring accuracy at all times. Handle
telephonic and email HR related queries and advise or escalate to relative
person for resolution.

HR Data Management
Carry out a wide range of HR data processing tasks as directed; advise other
colleagues and provide guidance on processes when needed. Provide general
HR support to business. Conduct comparative check between personnel file
information and information on the HR system to rectify system and data
anomalies. Maintain HR filing systems. Input payroll data to support the accurate
and efficient delivery of payroll services. Ensure effective service delivery to
meet customer needs within specified SLA’s.

Internal Client Relationship Management
Build effective working relationships within the internal client organization,
delivering high-quality professional services with guidance from senior
colleagues.
Establish successful working relationships across the TIH Group.

Handling Enquiries and Correspondence
Answer the telephone and assist callers or those making a broad range of
enquiries by email or mail or other means with any requests for information,
directing more complex matters to colleagues as necessary. Initiate contact
internally and externally on a regular basis to convey requests, provide
instructions or obtain information on behalf of a senior colleague.

Operational Compliance
Develop knowledge and understanding of the organization’s policies and
procedures and of relevant regulatory codes and codes of conduct to ensure
own work adheres to those standards. Obtain authorization from a supervisor or
manager for any exceptions from mandatory procedure. Ensure compliance with
set turn-around times and standards. Keep up to date with changes in company
policy, procedure and structures.

Administration
Conduct data entry into company systems, and review and verify the information
to ensure accuracy and accessibility.
Create new employee records.

Document Preparation
Prepare routine letters, memoranda, reports and similar documents following
detailed instruction. This is likely to involve using the full range of functions
within standard office software.

Document Management
Create, organize and maintain files containing the correspondence and records
of employees of the organisation.

Information and Business Advice
Resolve queries from internal or external customers or suppliers by providing
information on policies and/or procedures, referring complex issues to others.
Provide expert support service to TIH Group.

Personal Capability Building
Develop own capabilities by participating in assessment and development
planning activities as well as formal and informal training and coaching. Develop
and maintain an understanding of relevant technology, external regulation, and
industry best practices through ongoing education, attending conferences, and
reading specialist media. Ensure up-to-date knowledge of relevant HR systems
and practices.

Audit Compliance
Work within standard compliance systems and report simple non-compliance
issues. Assist with Audits in relation to employee administration related
processes.

Client & Customer Management (External)
Help manage clients by carrying out standard activities and providing support to
others.

Grade 12/ SAQA Accredited Equivalent (Essential); Certification in any HRIS
(Advantageous); HR or related Degree/Diploma (Advantageous)

2-3 years’ HR Administration experience in a Human Resources Department (Essential)
HRIS experience (Advantageous);
Benefits Administration experience (Advantageous)