HR & Payroll

ERP Specialist: HR & Payroll – ERPS0321
Applications accepted until:
Number of Openings


Head Office


Sandton – Central Office

Job Purpose

The ERP Specialist: HR & Payroll is responsible to act as a bridge between the business function and the ERP technical team with the aim of systematically and methodically investigating, analysing, and identifying business needs and challenges.

Will be focused on enabling Kronos related business processes through ensuring that the Kronos system is administered, monitored, maintained and updated and that it performs at a sustained level to enable effective organisational operational functioning in line with business and regulatory requirements. Ensures rapid response to operational issues and provides for stability in systems and pursuit of operational excellence.

Liaises with Sun IT Technical support, relevant vendors and internal stakeholders as required.


  • HR Diploma / Certificate
  • Kronos Certification



  • Minimum of 5 years€™ experience in Kronos support
  • Proven ability to solve complex problems
  • HR and Payroll experience beneficial
  • Experience in customer service focus including

Skills and Knowledge

  • Written and verbal communication skills
  • Understanding of Business Operations
  • Technical product and process knowledge
  • Business Acumen
  • Stakeholder relationship management
  • Generating Solutions
  • Innovation and Continuous Improvement
  • Systems Analysis Coaching skills
  • Analysing skills
  • Problem solving
  • Initiative
  • Implementing and co-ordinating resources
  • Assessing and evaluating information
  • Developing relationships
  • Customer service orientation
  • Excellent communication and relational skills required.
  • Must be able to work independently with little direction/supervision.

Key Performance Areas:

  • Use and update business process SOP€™s
  • Review business processes and make recommendation of how technology may streamline or make business processes more efficient
  • Identify, prioritise, specify and agree on business functional requirements and expectations
  • Define the criteria for acceptance of any changes to the system in line with requirements.
  • Prioritise the development of any important or additional features
  • Obtain approval of functional and non-functional requirements obtained from business sponsors to correspond with high-level design.
  • Obtain approval and plan and execute changes or configuration requirements
  • Monitor and test the process and system to ensure no unapproved changes are made
  • Conduct quality assurance and test work performed on the system
  • Identify issues and challenges with configuration and refer to the technical team
  • Project manage changes
  • Perform reassessment when significant technical or logical discrepancies occur during execution of the Kronos.
  • Conduct risk analyses and communicate any potential risks with stakeholders
  • Develop and review Kronos business and user requirements
  • Monitor the use of functionality and identify areas where functionality can be improved using knowledge and application assessments
  • Enable the business operations and coach users to understand and use the system optimally to support their business processes
  • Respond to calls and new incidents from business operations and diagnose the issue or challenge and find a suitable solution to resolve the issue until resolution is achieved including calls relating to system errors, configuration, updates, performance, etc.
  • Act as a subject matter expert and troubleshoot the resolution of functional issues, or escalate issues to the relevant vendor related to the system
  • Collaborate with the Technical team or act as a liaison between the vendor and the business to resolve issues
  • Develop and update user support manuals to facilitate optimal use of the system
  • Conduct risk assessments, writes proposals, and creates non-functional requirements for major changes to the Kronos made possible by information and communication technology
  • Conduct impact analyses to identify all affected interfaces by new changes to the system
  • Document the underlying business architecture; test plans and coordination of testing effort.
  • Report on project progress
  • Engage with operational management to understand the business case and challenges
  • Communicate with business stakeholders with regards current use and challenges around the technology; as well as changes; principles and guidelines
  • Provide business with understanding of the nature of the solution and the impact it will have on the business processes and organisation.
  • Provide training and guidance on the use of the system where obstacles exist to ensure the system is embedded in the operation
  • Liaise with and manage the delivery by the vendor with regards the system, changes and the resolution of escalated issue
  • Obtain feedback from users with regards the use of the system and training received
  • Establish communication networks throughout the organisation to ensure the flow of information
  • Provide feedback to management with regards implementation and any areas of concern


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.