Intermediate Life Support Practitioner (ILS/AEA)

Full-time

ROLE PROFILE
Role title Intermediate Life Support Practitioner (ILS/AEA)
Division Netcare 911
Location Booysendal Mine
Reporting structure Operations Manager
Closing date 21 January 2021
ROLE SUMMARY
Provide quality patient care aligned to the scope of practice. Represent Netcare 911 as a true brand ambassador
by upholding the Netcare values of care, dignity, truth, participation and compassion. Promote improved
operational performance and patient experience through quality delivery of services and patient interaction, by
subscribing to the highest level of integrity and professionalism.
KEY WORK OUTPUT AND ACCOUNTABILITIES
 Patient assessment, management and customer care
 Ongoing Customer satisfaction
 Accurate administration and record keeping
 Quality assurance to maintain work standards and integrity of data reporting
 Effective control of vehicle and equipment
 Compliance to Health and Safety Regulations
 Adherence to HPCSA protocols & CPD Compliance
 Compliance with company policies and standard operating procedures
 Stakeholder management
 Self- Management and development
 Managing work: Managing ones time and resources to ensure that work is completed efficiently.
 Building Customer Loyalty: Effectively meeting customer needs, building productive customer relationships,
taking responsibility for customer satisfaction and loyalty.

 Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work
environment.
 Quality Orientation: Originating action to improve existing work processes and conditions for improved
quality of outputs.
 Work Standards: Setting high standards of performance for self and others, self-imposing standards of
excellence.
SKILLS PROFILE
EDUCATION
 Grade 12 / Matric
 Current registration with the Professional Board of Emergency Care at the Health Professions Council of South
Africa (HPCSA) as an ILS or AEA.
 Must have a valid PDRP for passengers and a valid Code 08 Drivers License.
WORK EXPERIENCE
 >1 Years post-graduate patient care experience in an operational environment would be beneficial
KNOWLEDGE
 Good general knowledge and understanding of legislation pertaining to the specific business environment of
Netcare 911.
REQUIREMENT
 Will be required to work underground.
NON MANAGERIAL/ SPECIALIST SKILLS
Coaching Others* The capacity to recognise development areas in others and support them to
facilitate personal development through coaching.
Leading and Managing Change* The capacity to implement and support change initiatives and to provide
leadership in times of uncertainty.
Performance Development* The ability to evaluate and develop different levels of capacity within a team to
achieve set objectives.

Taking Action Capable of recognising the need for action, considering possible risks and taking
responsibility for results.
Decision Making Capable of making decisions timeously and taking responsibility for the
consequences.
Managing Self Capacity to plan, organise and control own work environment by setting
appropriate priorities and achieving set objectives within a given time frame.
Customer Focus and Service
Delivery
The capacity to identify and respond to the needs of *internal and external
customers.
*Internal and external customers include patients, doctors, colleagues,
suppliers, visitors, vendors and any other person that requires a relationship
Adapting and Responding to
Change
Capable of supporting and advocating change initiatives and managing own
reaction to change.
Continuous Improvement The capacity to improve systems and processes to facilitate continuous
improvement.
Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal.
Teamwork Capacity to cooperate with others to work towards a common goal.
Technical Knowledge The capacity to perform a technical function to required standards.
VALUES AND BEHAVIOURS
Netcare Values At Netcare, our core value is care. We care about the dignity of our patients
and all members of the Netcare family. We care about the participation of our
people and our partners in everything we do. We care about truth in all our
actions. We are passionate about quality care and professional excellence.
 Care – The basis of our business. The professional, ethical patient care and
services we offer at every level of the organisation.
 Truth – The crucial element in building relationships that work. Open
communication with honesty and integrity is essential.
 Dignity – An acknowledgement of the uniqueness of individuals. A
commitment to care with the qualities of respect and understanding.

 Compassion – We engage everyone with empathy and respond with acts
of compassion in all interactions with our patients and their families.
 Participation – The willingness and desire to work in productive and
creative partnerships with others and the commitment to communicate.
The Netcare Way Netcare is committed to providing quality care. Our basic service standard
holds us accountable for the below seven behaviours which you will be
accountable to uphold:
 I always greet everyone to show my respect.
 I always wear my name badge to show my identity.
 I am always well groomed to show my dignity.
 I always practise proper hand hygiene to show my care.
 I always seek consent to show my compassion.
 I always say thank you to show my appreciation.
 I always embrace diversity to show I am not a racist.
APPLICATION PROCESS
NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment
process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people
with disabilities.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV
to NTC911.Careers@netcare.co.za
Please note:
 Please note that reference checks for internal applicants will be conducted with the current and past
Netcare direct line managers of the applicant and the relevant Netcare HR Managers. Employees are
therefore encouraged to discuss internal job applications with their direct line manager to ensure that the
line manager is aware of the application.
 The terms and conditions of employment relating to the function which you have applied for will be based
on those that exist in the Division within which you will be employed.
 In the event of a candidate having any disability that may impair the individual’s ability to perform the job
function, the candidate must kindly inform the employer so that an assessment for reasonable
accommodation can be made.

 By applying for this position and providing us with your CV and other personal information, you are
consenting to the information being used for the specific purpose for which it was provided, which is
recruitment purposes and possible appointment purposes (should you be successful). Please note that your
information will be processed for recruitment purposes only or for such purposes relating to assessing the
establishment of an employment relationship with yourself, and this will be done in accordance with the
applicable data protection and privacy legislation. We confirm that such information will not be used for any
other purpose without obtaining your prior consent.
 If your application is not successful, we retain your CV and other information provided for a period of
6 months after which it will be destroyed in a secure manner. If you object to your information being used in
accordance with the aforementioned clauses, please indicate your objection and we will immediately
destroy your personal information in a secure manner.