South African Bureau Of Standards (SABS)
Pretoria, Gauteng


 Closing Date 06 December 2021

Job Details

Job Description


 To provide general support services to the department so as to ensure that service delivery is optimised.

Provide general support to the department as required with business analysis and media tracking

  • Suggest measures for improving customer satisfaction and loyalty.
  • Compile relevant reports and communicate findings and insights to relevant stakeholders.
  • Conduct research on relevant information requests and ensure that standards are in line with the customer requests.
  • Compile and submit progress reports on site visits and business generation initiatives as directed
  • Assist in the preparation of necessary presentations and proposals for prospective leads, under supervision

Update and maintain the record management, desk top research and database maintenance for the department

  • Review and maintain the records and databases on a regular basis
  • Update information as required
  • Scan and file all relevant documentation as is required for the databases
  • Conduct desktop research
  • Maintenance of databases in Microsoft Excel

Adhere to service standards and deliver excellent customer service

  • Ensure efficient communication of all client requested needs to the line manager
  • Provide good customer service by meeting the client requirements
  • Handle queries and resolve problems as they relate to departmental projects
  • Follow up on customer queries, complaints etc. where necessary
  • Provide timeous submission and compilation of all reports, time sheets, method files, etc.
  • Ensure stakeholders are updated with relevant feedback as required

Optimise own performance within the team

  • Participate as a productive team member by managing own performance in order to meet departmental objectives
  • Gather facts and information objectively with accuracy and attention to detail
  • Make logical decisions and use sound judgment in relation to tracking projects, tasks, assignments and reports
  • Plan, organize and coordinate relevant work duties as they relate to the department
  • Work independently with minimal supervision, set reasonable priorities and manage time and deadline driven workload
  • Contribute to diversity management initiatives and actively build business relationships
  • Seek guidance and mentorship from more experienced team members where necessary