To provide general support services to the department so as to ensure that service delivery is optimised.
Provide general support to the department as required with business analysis and media tracking
- Suggest measures for improving customer satisfaction and loyalty.
- Compile relevant reports and communicate findings and insights to relevant stakeholders.
- Conduct research on relevant information requests and ensure that standards are in line with the customer requests.
- Compile and submit progress reports on site visits and business generation initiatives as directed
- Assist in the preparation of necessary presentations and proposals for prospective leads, under supervision
Update and maintain the record management, desk top research and database maintenance for the department
- Review and maintain the records and databases on a regular basis
- Update information as required
- Scan and file all relevant documentation as is required for the databases
- Conduct desktop research
- Maintenance of databases in Microsoft Excel
Adhere to service standards and deliver excellent customer service
- Ensure efficient communication of all client requested needs to the line manager
- Provide good customer service by meeting the client requirements
- Handle queries and resolve problems as they relate to departmental projects
- Follow up on customer queries, complaints etc. where necessary
- Provide timeous submission and compilation of all reports, time sheets, method files, etc.
- Ensure stakeholders are updated with relevant feedback as required
Optimise own performance within the team
- Participate as a productive team member by managing own performance in order to meet departmental objectives
- Gather facts and information objectively with accuracy and attention to detail
- Make logical decisions and use sound judgment in relation to tracking projects, tasks, assignments and reports
- Plan, organize and coordinate relevant work duties as they relate to the department
- Work independently with minimal supervision, set reasonable priorities and manage time and deadline driven workload
- Contribute to diversity management initiatives and actively build business relationships
- Seek guidance and mentorship from more experienced team members where necessary