INTERN: BUSINESS SOLUTIONS AND ADVISORY SERVICES

Internship
INTERN: BUSINESS SOLUTIONS AND ADVISORY SERVICES
South African Bureau Of Standards (SABS)
Pretoria, Gauteng
Internship

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 Closing Date 06 December 2021

Job Details

Job Description

MAIN PURPOSE:

 To provide general support services to the department so as to ensure that service delivery is optimised.

Provide general support to the department as required with business analysis and media tracking

  • Suggest measures for improving customer satisfaction and loyalty.
  • Compile relevant reports and communicate findings and insights to relevant stakeholders.
  • Conduct research on relevant information requests and ensure that standards are in line with the customer requests.
  • Compile and submit progress reports on site visits and business generation initiatives as directed
  • Assist in the preparation of necessary presentations and proposals for prospective leads, under supervision

Update and maintain the record management, desk top research and database maintenance for the department

  • Review and maintain the records and databases on a regular basis
  • Update information as required
  • Scan and file all relevant documentation as is required for the databases
  • Conduct desktop research
  • Maintenance of databases in Microsoft Excel

Adhere to service standards and deliver excellent customer service

  • Ensure efficient communication of all client requested needs to the line manager
  • Provide good customer service by meeting the client requirements
  • Handle queries and resolve problems as they relate to departmental projects
  • Follow up on customer queries, complaints etc. where necessary
  • Provide timeous submission and compilation of all reports, time sheets, method files, etc.
  • Ensure stakeholders are updated with relevant feedback as required

Optimise own performance within the team

  • Participate as a productive team member by managing own performance in order to meet departmental objectives
  • Gather facts and information objectively with accuracy and attention to detail
  • Make logical decisions and use sound judgment in relation to tracking projects, tasks, assignments and reports
  • Plan, organize and coordinate relevant work duties as they relate to the department
  • Work independently with minimal supervision, set reasonable priorities and manage time and deadline driven workload
  • Contribute to diversity management initiatives and actively build business relationships
  • Seek guidance and mentorship from more experienced team members where necessary