|Senior IT Administrator|
|Company||BDO South Africa|
|Location||Johannesburg, Gauteng, South Africa|
|Introduction||BDO South Africa has an exciting opportunity for a Senior IT administrator to join the ICT department. The main responsibility is Service delivery execution in accordance with the ICT ITIL Framework and BDO Strategy. Adhere and comply to the National ICT service strategy. Align with best practice disciplines, governance, ethics, risk standards, policies and compliance for the firm.|
|Job Functions||Information Technology|
|Industries||Accounting & Auditing|
|Specification||Among other things the Senior IT Administrator will be responsible for:
Delivering services and support in line with the defined National ICT service catalogue.
Solving complex infrastructure related Incidents.
Planning and performing complex system configuration.
Ensure service delivery within SLA criteria to resolve and escalate where required.
Documenting technical specifications, configurations and processes
Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application event logs, and verifying completion of scheduled jobs such as backups and service related runbooks.
Ensuring all business requests are delivered in the most effective way (reduction in incidents/rework)
Be knowledgeable of and diligently engage within the Change Management framework to reduce incidents
Continuous improvement to meet the level of required efficiencies and agreed SLA (processes, systems, delivery)
Effective administration of incidents, requests and problem related requirements
Assisting the business to log incidents and requests, entrench and actively share standard process and technical knowledge
Providing related service feedback to the management team and leadership – report/repeat incidents/problem areas/proactive trends
Acting as an escalation point and mentor to junior staff
Executing and maintain proactive capacity and availability management exercises
Daily infrastructure monitoring and follow incident response procedures
MCSE: Cloud Platform and Infrastructure, MCSA: Windows Server
A+, N+, Server+, ITIL V3
NQF Level 6 IT related
The appointment will be made in terms of the firm’s Employment Equity Policy.
|Job Closing Date||Fri Feb 26 2021|