IT DESKTOP TECHNICIAN

Full-time

IT DESKTOP TECHNICIAN – REF: ITST-JW353/2021

REMUNERATION: R287 820 BASIC SALARY PER ANNUM

PURPOSE
Provide first and second line support for all staff of JW, resolve support requests as well as meeting customer satisfaction and continuous service delivery demands.

KEY RESPONSIBILITIES
Install and configure all new IT desktops, laptops, printers, scanners and ICT peripherals for all JW Sites. Ensure all desktops, laptops, printers scanners and ICT peripherals are properly labelled and tagged(asset tag). Provide technical hardware support (analyse, diagnose & resolve problems) for all desktops, laptops, printers, scanners and ICT peripherals including troubleshooting. Conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible and escalating incidents to other support teams where necessary. Update IT incidents requests using the IT helpdesk system. Ensure that all desktops, laptops, printers’ scanners and ICT peripherals are registered in the Hardware Asset Management register. Update the IT Helpdesk and the IT Manager for Business Support of important (P2) support calls. Install and configure all desktop support base build software on desktops & laptops. Provide technical support on desktop base build software (on site, remote support, telephonically or email). Ensure that the latest anti-virus is installed on desktops and laptops. Prepare IMAC forms for new and existing equipment. Prepare FA5 forms of pc equipment that are replaced or moved. Conduct audits of desktops, laptops, printers & ICT peripherals. Liaise with internal IT staff and customers to resolve all technical issues and escalate same if required to ensure smooth business application processes

JOB REQUIREMENTS

Essential qualifications and experience:

• Grade 12 (NQF 4)
• Certified in CompTIA A+, Certified in CompTIA N+
• Seven (7) years IT Technical Desktop Support experience.
• Driving License (code EB) and own transport

Please forward your CV and qualifications to: Email: jw.informationtechnology@jwater.co.za quoting the relevant reference number and job title in the subject line of your correspondence