IT Helpdesk Technician


IT Helpdesk Technician

South Africa

Umhlanga, KwaZulu-Natal


Posted 17 December 2020

Job Description

Hollywoodbets has an exciting opportunity available for an IT Helpdesk Technician to be based in our Team Support Office in Durban, Umhlanga. The position will be responsible to ensure the stability, integrity, and efficient operation of information systems, including but not limited to voice, data, and wireless network services within the Group. To take responsibility for troubleshooting network, hardware and software related issues and also possess the ability to learn on the job and solve complex problems quickly due to the nature of the business. As this position provides remote telephonic support it is required that the candidate possesses excellent telephone etiquette.
Minimum Requirements:

Troubleshooting experience.
Proven experience with LAN support.
Working technical knowledge of current network hardware, protocols, and Internet standards.


Network +.
Internationally recognized Microsoft qualification.


Administration of the Windows/Linux network, including all servers and desktops.
Management of the Windows 2003, 2008, 2012 Group Policy, Active Directory, Exchange 2010, 2013, RDS, IIS 6 +.
Provide 1st line support for remote sites within the Hollywood Group and external to the group as required.
Timely installation of patches, updates, and service packs.
Troubleshooting of telecommunications, including ISDN lines, Diginet / DSL lines, analogue phone lines, fibre lines and wireless backup mediums.
Installation of network and standalone printers and maintenance.
Expert knowledge of network cabling systems and functionality.
Troubleshooting a variety of systems including but not limited to CCTV installations, RDS, IIS, network printers, AD user administration, VoIP systems, DSTV, AMPS and speakers, data connections ranging from 3G to diginet and fibre, various USB scanners, FAX machines, desktop PC’s, laptops and OMR readers.
Assist where required with Microsoft SAMS audit.
Administering enterprise IP networks in mission-critical, 24×7 production environments.
Conducting research into networking issues and products as required.
Antivirus deployments and patching/updating.
Install and maintain VIP Payroll and Pastel Evolution.
Troubleshooting of VPN connections using either Cisco/Fortinet solutions.
Hardware troubleshooting.
Additional duties as required.

Skills and competencies:

Good communication and interpersonal skills.
Demonstrates a high level of integrity, trustworthiness and reliability.
Excellent problem-solving ability.
Demonstrate strong attention to detail.
Impressive reporting skills.

Please note that only applicants who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.