Job Purpose

Selpal is seeking a highly organised individual to assume the role of IT Technician. The successful candidate will be solutions focused and responsible to provide daily IT support.

Minimum Requirements

• Grade 12 with Mathematics
• Degree/Diploma in Computer Science, Engineering or relevant field
• 2+ years’ experience in Desktop Support
• Certification as IT Technician will be advantageous (e.g.: MS Certified IT Professional)
• Working knowledge of PABX Systems, Printers AD, DHCP, DNS, TCP/IP, Office 365, Server 2012 and above, Hardware & Software
• Demonstrated experience in mobile OS (e.g.: Windows OS 7,8,10; Android, and IOS)
• Good knowledge of internet security and data privacy principles

Key Attributes

• Strong interpersonal and communication skills
• Customer centric
• Solutions driven
• Loyalty and strong commitment
• Highly structured and organized
• Persistence
• Creative and analytical problem solving
• Integrity and honesty
• Self-driven and motivated
• Time and priority management
• Agile

Duties & Responsibilities

• Daily first line support on all end-user related hardware and software systems,
• Install, configure, and maintain all IT related equipment/software/functions on a routine basis and according to desired specifications,
• Updating computer and mobile operating systems and other important software as needed,
• Develop and maintain local networks in ways that optimize systems performance,
• Ensure security and privacy of network and computer systems,
• Provide orientation and guidance to users on how to operate new software and computer equipment,
• Organize and schedule upgrades and maintenance without deterring others from completing their work,
• Proactive monitoring of the ticketing system, updating tickets and closing tickets within SLA,
• Control and record all IT and related assets in IT assets register. All IT assets must always be accounted for,
• Mobile Device support, troubleshooting and configurations,
• Liaise with external suppliers / service providers as required.