Junior contact center consultant

Full-time

Position Summary

Remuneration: Market Related
EE position: Yes
Brand: Clicks Group

Introduction

Introduction

Job description

 

Job Objectives:
  • Respond to a targeted amount of telephone calls accurately and in a specified time frame, thereby meeting set service standards.
  • Meet Customers’ expectations by being knowledgeable, professional and courteous and thereby ensuring ‘one-contact’ resolution
  • Maintaining the ClubCard database by means of accurately processing information on individual ClubCards
  • Assist customers with Clicks online and Clicks App related queries
  •  Assist customers’ with Clinic Bookings
  • Being the first port of call for customers in dealing with queries and thereby being an integral link between the customer and the organization.
  • To assist with any ad-hoc data capturing e.g. updating customer contact records, as well as outbound calling for ad-hoc service related campaigns
  •  Completing daily productivity reports in excel for any outbound work done.
Knowledge:
  • Consumer Protection Act
  • Customer Service
Skills:
  • Communication Skills
  • Customer Service orientation
Competencies:
  • Relating and Networking
  • Following Instructions and Procedures
  • Working with People
  • Learning and Researching
  • Delivering Results and Meeting Customer Expectations
  • Adhering to Principles and Values

 

Minimum requirements

 

Experience:
  • 1 years Call Centre Exposure in a Customer Service Environment / 2 years general Customer Service experience
Education:
  •  National Senior Certificate
  • Contact Centre qualification (Desirable)