Loan Administrator

Loan Administrator
Our Company
Durban, KwaZulu-Natal


Posted 28 October 2021 – Closing Date 04 November 2021

Job Details

Job Description

Keshi Finance (Pty) Ltd has an exciting opportunity available for a Loan Administrator to be based in Umhlanga, Durban. The Loan Administrator will be responsible for the loan application process, capturing of the loans onto Webfin and maintenance of the loan library.  This would further entail scrutinizing the application pack to ensure that all documents are in order as per standard policy, conducting affordability assessments and preparation of required loan packs for sign off.  In addition to deal with consumer queries and related administrative matters.


  • Degree / Diploma / Course in Finance management.
  • Degree / Diploma / Course in business administration.
  • 1-2 Years finance experience in the loan industry.


  • Analyse applicants’ financial status/affordability and credit status to determine feasibility of granting loans.
  • Obtain and compile copies of loan application forms, credit history, bank statements, pay slips, any other proof of income and necessary FICA documentation.
  • Review applicant’s loan application form and ensure all information is complete.
  • Negotiate settlement discounts on behalf of applicant where applicable.
  • Capture loan applicant’s details, income and expenses accurately on Webfin/loan system.
  • Meet with the applicant to obtain information for loan applications, interrogate income/expenses for the purpose of validating their affordability and to answer questions about the process.
  • Explain to the applicant the different types of loans and credit options that are available, as well as the related terms and conditions.
  • Review the loan applicant’s credit agreement to ensure that it is complete and accurate and in line with what has been captured on Webfin/loan system.
  • Approve loans within specified limits and refer loan applications outside those limits to management for approval.
  • Handle applicant/customer complaints and take appropriate action to resolve them including escalation when necessary.
  • Stay abreast with new types of loans and other financial services and products to better meet applicants’ needs.
  • Review and update applicants loan files and Webfin/loan system.
  • Compute payment schedules, settlement values and minimum living expenses.
  • Work with applicants to identify their financial goals and to find ways of reaching those goals.
  • Send out credit agreements, statements, declination letters etc.
  • Assist with completion of NCA reports.
  • Prepare loan packs for sign off.

Skills and competencies:

  • Excellent communication skills (verbal and written)
  • Good people and time management skills.
  • Ability to take initiative and show accountability.
  • Strong attention to detail and compliant nature.
  • Ability to organize oneself as to multitask and prioritize effectively.
  • Strong ability to produce quality results whilst working under pressure situations.
  • Show strong problem-solving skills with result driven demeanor.


Please be advised that only applicants who meet the minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.