Monitoring center associate

Temporary

Monitoring Center Associate

Fidelity Services Group

Johannesburg, Gauteng

Contract
Closing Date 28 December 2020

Job Description

Monitor and action emergency and non-emergency signals.
Phoning of the Premises/ Clients/ Key holders.
Recording all relevant information into the activations by means of computer.
Record and report all incidents and accidents to the senior on duty.
Ensure all relevant administrative work and handled signals are completed.
Monitoring and action of vehicle violations.
Updating of timesheets.
Report any faults to the appropriate authority on duty.
Not abuse the use of company telephones for private telephone calls.
Effective use and compliance of safety and zero harm standards.
Responsible for a clean and tidy workstation.
Telephonic assistance with any problems or complaints.
Updating of client information i.e. holiday instructions/other client information to be given to monitoring Associate IV/V
Reporting of any faulty alarm systems through the appropriate channel(s)
Sales leads to be recorded and reported through the appropriate channel(s)
Have sound knowledge about all facets pertaining to your position
Attend all required meetings and training sessions
Not abuse company telephone for private calls
Ensure SOPs are adhered to always
Standing Operating Procedures must be upheld
Meeting and keeping on agreed upon service level and performance targets
High standard of service must be upheld
Ensure SOPs are adhered to always
Assisting with other ad-hoc tasks and projects as and when required