Night Receptionist

Full-time
Night Receptionist
Static Image
Job ID

4926

Location

Table Bay

Full/Part Time

Core

Regular/Temporary

Regular / Permanent

The receptionist is responsible for being the point of contact for guests, facilitating the check-in and check-out processes of the hotel, upselling of rooms and providing,  exceptional personalised service to guest throughout their stay in the hotel to ensure that their stay is worth remebering.

Education

Matric or equivalent, a recognised hospitality qualification an added advantage

Experience

1-2 years’ experience in a 5-star hospitality environment

Skills and Knowledge

  • Computer literate – Opera an added advantage
  • Excellent communication skills.  Must be able to communicate clearly and audibly
  • Excellent interpersonal skills and the ability to handle situations of conflict

Key Performance Areas

  • Liaison with guests during the check-in and check-out process
  • Attending to queries related to guest stays
  • Provide general Hotel and promotional information
  • Attend all hand over meetings, receive and maintain floats
  • Check VIP status and action all relevant traces
  • Dealing with Customers (including managing conflict),
  • Checking in and out guest,
  • Auditing of Market codes
  • Doing Pit checks and auditing guest profiles
  • Collecting information auditing that information,
  • Reconcile revenue against applicable segment rate,
  • Reconcile cash against revenue generated (per shift), Audit,
  • Post and balance daily cashiers’ work for outlets including, but not limited to, outlets in Rooms and Food and Beverage, monitor customer accounts,
  • Ensuring all supporting documentation is attached and reconciled, in line with SOP, reconcile credit card system to daily transaction lists and generate activity reports for the day, highlighting any areas of concern
  • Overseeing all operational activities across the hotel when working night shift (including Front Office Reception; Guest Relations duties)
  • Auditing, posting, and balancing of daily financial transactions related to customer accounts
  • Ensuring that internal (SOP’s) and external (tourism grading) standards and procedures are continuously achieved
  • Ensuring client disputes / queries are resolved and that the customer experience provided by the hotel is professionally executed in line with Sun International standards