Online Administrator

Full-time
Online Administrator – Klerksdorp
Dis-Chem Pharmacies Limited
Klerksdorp, North West
Permanent

Apply

Posted 25 June 2021 – Closing Date 07 July 2021

Job Details

Job Description

Dis-Chem Pharmacies has an exciting opportunity available for an Online Administrator for their Klerkdorp store. The main function of the role will be to ensure effective in-store operation for the Dis-Chem Online Store’s Click & Collect system.

Minimum Requirements

Essential:

  • Grade 12 / Matric
  • Minimum of 1 years’ experience in a relevant retail environment
  • Computer literate – MS Office and Internet browser administration

 

Job Specification

  • Promote the ultimate superior customer relations experience for all Click & Collect users.
  • Manage customer orders and ensure that they are ready for collection before the customer visits the store to collect their goods purchased.
  • Stay up to date with all e-mail and system queries and act accordingly.
  • Keep accurate records of all Click and Collect orders received, picked, packed and released to customer.
  • Identify opportunities to reduce customer wait times upon picking at stores.
  • Report any system issues as soon as it appears to enhance customer experiences.
  • Correctly pick and pack parcels to avoid customer discrepancies.
  • Resolve any customer queries in the fastest and most appropriate way possible.
  • Inform management of any unresolved customer matters.
  • Maintain regular communication with management and up to date feedback regarding online operations.
  • Implement all new operations as required by management.

 

Competencies

Essential:

  • Understand best practices related to Click and Collect in-store operations
  • Customer Service driven and focus on quality
  • Exceptional communication and active listening skills
  • Customer service skills
  • Attention to detail
  • Deadline driven
  • Problem solving skills
  • Patient, honest and trustworthy
  • Time management and accountability

 

Advantageous:

  • Understand basic of Online shopping (e-Commerce) in South Africa
  • Bilingual

 

Special conditions of employment:

  • Willing and able to work retail hours
  • Reliable transport
  • South African citizen
  • Clear credit and criminal records

 

Remuneration and benefits:

  • Market related salary
  • Medical aid
  • Provident fund
  • Staff account

 

PLEASE ENSURE THAT YOU COMPLETE THE QUESTIONNAIRE THAT COMES UP IN A NEW WINDOW WHEN YOU CLICK APPLY. IF YOU ARE USING A SMART DEVICE, THE QUESTIONNAIRE MAY NOT POP UP, AND YOUR APPLICATION WILL NOT BE COMPLETE.

 

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.