Operations Administrator (Cleaning)


Operations Administrator (Cleaning)

Fidelity Services Group

Midrand, Gauteng


Closing Date 09 December 2020

Job Description

Reporting to:               Finance General Manager

Overall Purpose of the job:

The aim of a Cleaning Admin Clerk is to provide support to the Cleaning Operational Team.

Minimum qualifications and experience:

Minimum 2 years experience in the cleaning and hygiene industry
Minimum 2 years of billing experience
Minimum 5 years of administration experience
Proficiency in MS Outlook, MS Word, PowerPoint and Excel is essential
Strong administration and organizational skills
Numerical accuracy and high methodical working methods are required

Main duties & Responsibilities:

To receive credit note paperwork from credit control and process to clients account on a daily basis;
Sales orders for all cleaning sites to ensure full complement are covered
Loading of Manpower’s when required
Loading of e-orders for BCAE and Operations (All required payroll PER’s)New

Promotions or salary changes
Full and Final payments
Changing details (Bank, Cell, Personal etc.)

Submitting and consolidating all pay queries to the payroll administrator
Ordering of chemicals as per deadlines
Follow up on back orders
Ordering of start-up equipment and chemicals
Putting together Health & Safety file for new contracts
Distribution of debtors analysis to AM’s weekly
Ensure monthly bulk stock orders are received from AM’s by due date and submitted to stores
Daily filing;
Submit recurring and non -recurring VI’s for Billing
Resolution of queries within the agreed departmental/business unit SLAs To participate in various ad-hoc projects where necessary.
New Site roll-out and new Clients
Assist Managers with weekly reports and client feedback as well as e-mail support to the General Manager
Contacting customers to do PR calls and assessing service levels
Management and implementation of annual client increases when due
Maintaining and publishing standard operating procedures and documentation
Ensuring shared drive is up to date with relevant documentation
Update contract client list
Opening and maintaining of contract files
BI “Dashboard” completed monthly, follow up with AM’s to ensure all documentation is submitted timeously
Any other functions as required
Travel arrangements for operational staff

Behavioural Competencies:

Well organised
Time Management
Attention to detail
Ability to liaise professionally with personnel at all levels
Ability to work without supervision, under pressure and meet strict deadlines

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.