Orders And Customer Service Manager

Full-time
Managed People Solutions
Johannesburg, Gauteng
Permanent

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Posted 06 April 2021 – Closing Date 12 April 2021

Job Details

Job Description

Managed People Solutions is looking to hire an experienced Orders and Customer Service Manager for a very well known Wine Distribution Company based in Woodmead, Johannesburg

Responsibilities

  • Manage ordering function
  • Develop ordering function processes and procedures
  • Implement ordering function processes and procedures
  • Compliance and alignment of ordering processes and procedures
  • Manage orders department work capacity
  • Assist to resolve order discrepancies
  • Effective communication with the Orders department
  • Ensure that all SOP’s are adhered to
  • Effective communication with clients and customers
  • Chairing Disciplinary Hearings
  • Customer Relationship Management
  • Returns Management

Requirements

  • Grade 12
  • Diploma or Degree
  • 3 years experience in Call Centre Management
  • Retention Management

Please do not apply for the position if you do not meet the requirements

Closing date 12 April 2021

Should you not receive any feedback within 2 weeks after the closing date, please consider your application being unsuccessful