Reception Supervisor


Reception Supervisor

Patient services
Life Queenstown Private Hospital
Reception Supervisor
A vacancy exists for a Reception Supervisor, based at Life Queenstown Private Hospital, reporting to the Finance and Administration Manager.  The successful candidate will be responsible for managing the reception environment to ensure that all patient services and risk management protocols and procedures are complied with and strategic objectives are met by supervising, motivating and supporting direct reports.


Critical Outputs
Ensure effective quality management systems by

  • Monitoring, updating and compiling Q-evaluator scores in order to investigate outcomes for the Process Manager
  • Driving and sponsoring the Qe programme
  • Developing sound working relationships with internal and external customers in order to provide quality customer care
  • Participating and ensuring conformance to QMS audit standards

Ensure optimum operational efficiency by

  • Ensuring pre-administrative functions are performed accurately in accordance with Life standards
  • Ensuring administrative functions are performed accurately
  • Managing bed-booking procedure in accordance with Life standards
  • Managing the collation and submissions of all COID files
  • Ensuring the collection of pre-payments in accordance with Life standards

Ensuring effective people management by

  • Actively sponsoring initiatives and demonstrate visible leadership skill in order to improve productivity and support change
  • Developing a resourcing plan in order to recruit talented staff in accordance with agreed time periods, taking into account company transformation objectives
  • Providing direction and inspire positive work behavior
  • Developing and manage training plans for each department in order to facilitate talent development
  • Managing performance ratings for all staff through the performance improvement process
  • Ensuring all transactional processing is managed by the relevant department head in order to provide employee compensation and benefits
  • Ensuring productive working relationships are supported with minimum IR issues
  • Ensuring all exit interviews are conducted in order to ensure the retention of critical and talented professional staff

Ensuring effective patient data and billing processes by

  • Ensuring the admissions clerks utilize the billing process in accordance with Life standards and ensure data is accurate

Ensuring effective governance, financial and risk management

  • Ensuring that all pre-payments and co-payments are collection on admissions in order to effectively manage cash flow
  • Managing operation costs in accordance with the budget
  • Managing cash handling protocol in terms with LHC policies and procedures
  • Actively participate in achieving hospital DSO targets
  • Ensuring full compliance to national medical regulations
  • Grade 12 and or equivalent
  • Experience within a healthcare environment including people management and customer service experience is a requirement
  • Working knowledge of funder rules and a general understanding of medical terminology
  • Comprehensive knowledge of admissions procedures
  • Understanding of the private healthcare industry, its challenges and role players would be an advantage
  • Basic understanding of financial principles
  • Computer proficiency (comprehensive knowledge of IMEDS or relevant software system)
  • Problem-solving, analysis and judgment
  • Resilience
  • Engaging diversity
  • Verbal & written communication and presentation
  • Influencing
  • Drive & energy
  • Excellence orientation
  • Ethical behavior
  • Building relationships
  • Customer responsiveness
  • Organizational awareness
  • Leading my example (Key for Managers)
  • Motivating and developing people (Key for Managers)
Closing date
Tuesday, February 23, 2021

Internal applicants – Before making an application, you are requested to discuss your application with your line manager. Only short listed candidates will be contacted. Should you not receive any communication after 2 weeks of closing date, kindly consider your application as unsuccessful.

External candidates will also be considered.

Explore our vacancies and find the right opportunity for you. Download the application form and email to the relevant contact person specified in the job advertisement.

Life Healthcare is an equal opportunity employer.


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