Fidelity Services Group
Cape Town, Western Cape


Posted 22 April 2021 – Closing Date 29 April 2021

Job Details

Job Description

The above position is vacant at our CIT Parow Branch. The overall purpose of this position is to assist with receptionist responsibilities at the CIT department.

Minimum Requirements:
• Matric certificate or equivalent
• A clear criminal record
• Computer literate and proficiency in Microsoft Word, Excel and Outlook
• At least 1-2 years’ administration/ receptionist experience
• Excellent verbal and written communication skills

Key Performance Areas (not totally inclusive):
• Answering and screening all incoming calls, transferring calls to the appropriate source where applicable and taking messages
• Maintain and update branch telephone directory
• Escalate enquiries, compliments, complaints and provide feedback to customers as required
• Taking meeting minutes
• Arranging couriers; receiving, sending and distributing mail/ parcels
• Receiving and welcoming of visitors and suppliers
• Completing COVID-19 screening with individuals entering the building
• Ensure compliance with security procedures by monitoring logbooks, issuing visitor passes; monitoring reception and admin area; reporting suspicious activity
• Provide administrative support to the Branch Manager
• Assisting with general office enquiries and office tasks
• Keeping reception tidy at all times

Core competencies:
• Self-development
• Communication skills
• Customer focus

Other Personality Attributes:
• Must be honest and reliable
• Must have excellent verbal and written communication skills
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Ability to work without supervision

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates, Disabled Candidates and Black Female Candidates are encouraged and supported in the FCS team.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.